Posted in Other 30+ days ago.
Type: Full Time
Mary Free Bed Rehabilitation Hospital
Job Title: Health and Fitness Program Specialist Job Code: 1478
Department/Program: PM & R
Job Description:
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients \\"Ask for Mary,\\" they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Mary Free Bed: Restoring hope and freedom through rehabilitation.
Covenant Healthcare: Extraordinary care for every generation.
Mary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect.
Summary:
The Health and Fitness Program Specialist is responsible to provide a full range of services including assessment supporting data, treatment planning, interventions for Health & Fitness individuals in a manner consistent with qualifications and standards of practice. This position completes, prioritizes and organizes technical aspects of exercising programs as delegated and supervised by the Health & Fitness Administrator, Clinical Coordinator or Manager.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
* Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
* Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
* Trust in Each Other. Each employee knows that his/her co-workers can be trusted to make the right decision for our family, patients, staff and community.
* A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Essential Job Responsibilities:
- Demonstrates excellent customer service. Greets & services participants and family in a courteous, professional manner. Ensures that customer needs are addressed, and expectations are met and/or exceeded.
- Contributes to organization success targets from participant satisfactions, quality outcomes and net operating margin.
- Assures communications are accurate and complete.
- Assist participant/family/physician with questions or concerns.
- Informs Health and Fitness Administrator of any/all pertinent information regarding changes in participant's condition of care.
- Prioritizes/organizes delegated assignments.
- Demonstrates accountability of all participant care assignments, documentation and charging of all interventions provided.
- Maintains a clean and orderly participant/staff environment.
- Removes from service, labels and reports all malfunctioning equipment.
- Prioritizes issues and workload effectively
- Works effectively as both a team member and one on one
- Completes the appropriate data collection to assist with the assessment and treatment process for continuation of an independent program and/or establishment of such program
- Establishes an effective and individualized health & fitness exercise program using available clinical resources to compliment a customer's own resources and exercise equipment
- Educates the members about the processes and P&P of the Health & Fitness Program
- Implements the program using various methods and techniques to produce desired health & fitness benefits through aerobic, muscle strengthening, joint flexibility, etc.
- Develops, organizes and implements methods and activities for marketing.
- Develops, organizes and implements public health and fitness outreach opportunities, such as, but not limited to, group and specialty clinics.
- Maintains confidentiality with information in the appropriate manner.
- Demonstrates an awareness of self-responsibility and accountability for own professional practice. Seeks validation of knowledge base, skill level, decision making as necessary and assertively seeks guidance in area of question.
- Provides leadership, direction, encouragement, and feedback on exemplary and unacceptable performance of peers.
- Maintains professional standards by actively participating in continuing education activities, quality management activities, in-services related to area of practice and age(s) of participant population.
- Adheres to budgetary practices.
- Attends/participates in departmental meetings/communications.
- Provides leadership as delegated to include expediting participant scheduling, participation in staff selection, contributes to peer performance evaluations, problem solves operational issues and formulates recovery strategies.
- Actively participates in orientation, supervision, training and evaluation of students and other staff.
- Displays high regard for personal dignity, diversity and uniqueness of individuals (Cultural/Religious Sensitivity; Confidentiality; Privacy; Age specific Needs).
- Remains flexible for participant care and program needs.
- Seeks opportunities to support other members of the team when participant care volumes allow.
- Ability to communicate effectively both verbally and in writing
- Formulates effective working relationships and communication with all staff, participants, families and others via written and/or verbal means.
- Demonstrates awareness and sensitively to participant/significant other rights, as identified within the organization. Functions with an awareness and application of safety as identified within the organization.
- Demonstrates awareness of legal issues in all aspects of participant care, department function and strives to manage situations in a reduced-risk manner.
- Maintains participant confidentiality.
- Demonstrates an understanding of appropriate emergency responses and the ability to remain calm.
Customer Service Responsibilities:
Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.
Responsibilities in Quality Improvement:
Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications (Knowledge, Education, and Training Requirements):
- Bachelor's degree in an exercise-related field from an accredited college or university.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
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