Payoff Specialist II at BOK Financial in Tulsa, Oklahoma

Job Description:

Req ID: 58202
Areas of Interest: Mortgage Operations; Mortgage Servicing
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Payoff Specialist II is someone who has extesive knowledge in the payoff department processes and is primarily responsible for: (1) providing payoff information to our customers (2) removing the lien of our mortgage by recording a release within the legal time frame; orders a high volume of payoff statements daily and mails or faxes them. Payoff department staff are crossed trained to support each other in all duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES

- Orders payoff statements from the system upon written request. Faxes or mails statement to the requesting party. Mails notices to the customer and insurers. Locates original documents or loan files and forwards to appropriate personnel for release of lien based on state. Maintains high volume email box and tasks regarding payoff quotes, questions, and research within strict compliance timeframes.
- Prepares & sends release of lien to recording district or title company and logs in actions. Researches and resolves items appearing on payoff tracking system aging report. Corrects any errors received back from the counties. Ensures that addresses are updated with most current information after the loan is paid in full. Produces assignments, confirmations, and releases all within state regulated compliance timeframes.
- Responsible for ordering checks for the releases based on state and county requirements. Research and resolve items appearing on paid in full exception reports. Maintains records and reporting in the release of lien system of record.
- Processes principal curtailment modifications known as RECASTS with direct customer correspondence via email and telephone.
- Process requests for partial releases on mortgage which involve making an informed decision on the resulting loan to value ratio. Determines if investor approval is required and if funds are needed to reduce any associated risk. Research and resolve title problems which affect our ability to release our lien or cloud the priority of our security interest.
KNOWLEDGE, SKILLS and ABILITIES:
- Working knowledge of loan documentation
- Ability to thrive in a fast paced environment due to deadlines and regulations
- Ability to multi-task
- Good critical thinking and problem solving skills
- Working knowledge of chain of title and mortgage documents
- Ability to identify errors and self-correct
- Extreme attention to detail.
- Working knowledge of basic closing procedures
- Ability to type 45 WPM
- Excellent 10 key by touch
- Working knowledge of Microsoft Word and Excel
- Excellent customer service skills
- Excellent verbal and written communication skills
This level of knowledge is normally acquired through completion of High School and 5-7 years related mortgage or title experience.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.