Service Desk Technician II at Huntington Hospital in Pasadena, California

Job Description:

Department: IT Infrastructure

When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting edge care, enables Huntington Hospital to be an organization committed to patient outcomes-not the bottom line. More importantly, it empowers you to enact change and deliver the results that continuously improve our ability to provide our community with care.
Provide tier 2 support for the diagnosis and resolution of end-user technology incidents and problems with excellent customer service. Take ownership and ensure final resolution is provided. Provide ticket handoff and pickup between shifts. Prioritize tasks according to urgency and impact. Executes assigned tasks and moves/adds/changes. Monitor vital systems and coordinate vendor support. May be assigned to projects/tasks of mid-level to complex experience. May require flexibility of hours and is eligible for overtime pay. Education: Two years college or technical school in related field or equivalent technical experience. Experience/Training: 2-4 years performing the following, including but not limited to: working with the full hardware and software lifecycle of desktops and mobile devices, resolving a variety of client hardware/software/network problems that are moderately- to highly-complex in nature, handling multiple tickets effectively and timely. Licenses/Certifications: CompTIA A+ certification desired. Skills: Excellent oral and written communication skills. Windows desktop operating systems. Microsoft Office suite of products (Outlook / Word / Office / Excel / Powerpoint / etc.). Desktop configurations. Mobile device configurations.
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Huntington Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.