Catering Sales Manager at Highgate Hotels, LP in new orleans, Louisiana

Job Description:

Catering Sales Manager

Requisition ID

2020-11579

Category

Sales/Marketing

Job Location

US-LA-New Orleans

Property

The Westin New Orleans Canal Place

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

Employment Status

Full-Time

Overview

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.

A strong social catering background is required, specifically extensive experience with weddings.

Responsibilities

Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
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Prepare and submit required reports in a timely manner.
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Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
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Know meeting room setups and capabilities.
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Know sleeping room configurations and types.
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Respond to Catering inquires immediately.
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Use the Partnership Agreement to meet client needs.
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Have comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
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Interact with outside planners, vendors for event setup.
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Maintain pricing integrity and propose upscale menus for clients.
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Manage existing accounts and follow up with client re-solicitation to capture future business.
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Work with other F&B managers and keep them informed of F&B issues as they arise.
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Manage the function diary and adjust space in order to ensure maximum potential revenue.
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Be visible on the floor and assist staff as needed during functions.
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Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
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Plan and execute holiday and special events in conjunction with the Director of Catering.
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Use feedback from client evaluations to improve service and quality.
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Participate in required M.O.D. program as scheduled.

Qualifications

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At least 4 years of progressive experience in a hotel or a related field or a 2year college degree and 3 or more years of related experience or a 4year college degree and at least 2 year of related experience.
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Must be proficient in Windows, Company approved spreadsheets and word processing.
- Flexible and long hours sometimes required.
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Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Maintain a warm and friendly demeanor at all times.
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Participate in M.O.D. coverage as required.
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Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing nametags.
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Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to maintain confidentiality of information.
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Perform other duties as requested by management.

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Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.