Posted in Other 30+ days ago.
Type: Full Time
Job TitleHard Services Manager / Technical Operations
Job Description SummaryPOSITION PURPOSE
The position will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio. The primary objective of the position is to maximize the value of the client's assets achieving the operational and financial goals and objectives by developing, implementing and executing an overall Strategic Plan for each property and the portfolio as a whole.
Job Description
Hard Services Manager /Technical Operations
POSITION PURPOSE
Thepositionwillmanage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, siteservices, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio. The primary objective of the position is to maximize the value of the client's assets achieving the operational and financial goals and objectives by developing, implementing and executing an overall Strategic Plan for each property and the portfolio as a whole.
KEY ACCOUNTABILITIES
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Provide operational leadership and support and technical oversight for all facilities assigned, which may
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include remote field offices.
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Ensure that facilities are operated and maintained cost effectively, safely, efficiently and in first class
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condition.
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Ensure proper procedures and standards are being practiced and maintained.
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Provide technical oversight for the design and implementationof the preventative maintenance program in
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accordance with manufacturer's recommendations, current industry practices, and Cushman & Wakefield's
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guidelines as outlined in C&W's Policies & Procedures manuals and subsequent revisions.
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Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure.
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Supervise building overhauls or retrofits.
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Develop and oversee hazardous materials control policies and procedures.
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Ensure that all technical work is carried out according to code and building standards, that certificates of
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insurancearecorrect and in place, and that all work is in compliance with the building owner's or client's
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requirements.
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Ensure that all equipment is maintained in accordance with the manufacturer's recommendations and/or
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Cushman & Wakefield Policies & Procedures by performing periodic inspections of all major equipment and
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by keeping a close check on the introduction of new equipment.
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Provide leadership and management support to facility management and technicians who have the
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responsibility for day-to-day operations and maintenance of the building support systems (heating, ventilation,
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electrical distribution system, plumbing, fire suppression system, etc.)
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Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs
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and Change Management processes.
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Be responsible for budget control and forecasting of contracts and major operations related to technical
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operations.
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Report abnormal or critical conditions immediately to the relevant C&W Facility Management and the General
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Manager.
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Review all plans for adding or upgrading new equipment, infrastructure, building improvements, and the like,
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interface with applicable building management and operational staff, provide technical guidance and
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leadership, and interact and oversee contracted labor and vendors.
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Develop and deliver training methods, materials and programs relative to building operating standards
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Manage technician teams to meet/exceed response time, completion, and customer satisfaction KPI's
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Partnership with various work streams to complete various initiatives / projects
JOB REQUIREMENTS & QUALIFICATIONS
Education:
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Four yearcollege/university degree required
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CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. High and/or College degree in a related discipline preferred
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7+ years of related work experience in a commercial property and hospitality setting
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Or any similar combination of education or experience
Minimum Requirements:
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Must have strong management and leadership skills and experience with human resources and performance management processes
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Financial knowledge necessary for developing operational and capital budgets, providing budget variances details and reporting as required by management
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Excellent internal and external customer service skills
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Strong interpersonal skills
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Excellent oral and written communication skills
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Experience inhigh profile public facing environment preferred
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Proficient computer and systems knowledge
Physical Requirements:
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Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
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Regularly required totalk, hear, and use hands and fingers to write and type
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Ability to speak clearly so others can understand you
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Ability to read and understand information and ideas presented orally and in writing
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Ability to communicate information and ideas in writing and orally so others will understand
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Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displaysCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law..
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