Program Management Senior Analyst at Cigna in Memphis, Tennessee

Job Description:

Job Summary:

This position is responsible for the testing of system changes as it relates to claim processing, fee schedule updates and contract modifications within the QNXT system. This position may be involved in day to day work as it relates to creating and executing test cases and on large scale initiatives such as setup for the Annual Enrollment Period (AEP).

Core Responsibilities:

• Assists in the preparation and conduct of user acceptance testing of new or modified information systems


• Participates in the analysis and development of new or revised UAT procedures and processes


• Assists in the preparation and conduct of UAT reviews and the development of test plans and test scripts


• Participates in the review of UAT procedures and processes and the development of UAT metrics for assessing the quality delivered systems


• Participates in the development of special testing requirements and procedures and in the review of new or modified business systems


• Assists in the preparation and conduct of Quality Assurance (QA) testing of new or modified applications/systems across multiple computing environments (e.g., host based, distributed systems, client server)


• Participates in the analysis and development of new or revised QA procedures and processes


• Assists in the preparation and conduct of QA reviews and the development of test plans and test scripts


• Participates in the review of QA procedures and processes and the development of QA metrics for assessing the quality delivered application software or systems


• Participates in the development of special testing requirements and procedures and in the review of new or modified QA software


• Requires a broad knowledge experience with automated testing and modeling tools, and change management and test case generation techniques

Minimum Qualifications:

• Two or more years of related business or healthcare experience.


• Candidate should have strong claim processing understanding, and advanced knowledge of health care coding, fee schedules and reimbursement methodologies


• QNXT experience required


• Must possess strong organizational and analytical skills


• Prior configuration experience is preferred


• Medicaid/Medicare eligibility and benefits experience is preferred


• Claims coding experience is preferred


• Documentation experience


• Proficient in Microsoft Office Suite, Intermediate/Advanced Excel experience required


• Proficient in SQL Server Management Studio


• Strong, clear, concise, and analytical written and oral communication skills


• Requires a broad knowledge experience with automated testing and modeling tools, and change management and test case generation techniques

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.