Solution Engineer
at Puppet, Inc. Remote - U.S.
I'm Stephen K. Potter, SE Manager of US SouthEast and Federal at Puppet,
I'm looking for a Solution Engineer (SE) to join our team in the Eastern United States. Solutions Engineers at Puppet come from a variety of backgrounds, but must be comfortable with automation, process improvement, infrastructure management, or application development. This role focuses on working with prospects to identify areas of improvement and ensuring existing customers receive the value and fully adopt Puppet's portfolio of software.
Successful people in this role come from various backgrounds which include Site Reliability Engineering, DevOps Engineer, DevOps Consultant, Software Development, Automation Software Consultants, as well as Professional Services Engineers. The solutions engineering team at Puppet includes a cross-section of people with those backgrounds including teammates like DevOps engineer, Matt Stone, former Cloud Automation Engineer, Stephen P Potter, and former Manager or Core Infrastructure, Jeff Pistone.
What's a Solution Engineer?
* Build relationships with existing Puppet customers using technical advocacy as a vehicle to ensure the value of Puppet solutions
* Discover technical challenges and craft automation strategies that provide tangible value to the business
* Develop and educate potential Puppet accounts using consultative depth and skill to showcase automation
* Drive demand for expansion of new products through use case design and demonstrations
* Create technical proposals that fulfill your customers business goals by leveraging automation value, building phased roadmap delivery, and aspirational vision leading to the technical closure of sales opportunities
* Work closely with peered Account Executives to align Puppet's technical advantages to solve Customer's Business Challenges
* Remote first and travel regionally in order to develop close account relationships and support sales activities
* Driven, independant, self motivated. There is never only one way to craft solutions to problems.
Who do SE's collaborate with on a daily basis?
* Sales Account Executives and Management developing business opportunities in conjunction with your technical guidance and direction
* Professional Service Engineers delivering engagements based upon collaborative solutions designed together
* Technical Account Managers aligned with you to guarantee the highest level of customer satisfaction
* Peer SEs to share, collaborate, and build technical relationships leading to challenging opportunities that expand your knowledge and skills
* Product Management designing new solutions and pushing Puppet into new areas of the automation marketplace
What are the typical qualifications of an SE?
* You have 2 years or more of experience with implementing or positioning DevOps tools, workflows, automation solutions, integrating products
* You possess or desire to learn comfort in front of audiences sharing your knowledge and presenting your solutions
* You sift through information to find root causes or commonalities of issues, to find places for improvement, and think outside the box
* You enjoy collaboration and social interaction with peers and other high achievers
* You demonstrate a consultative background participating and leading projects driving technological change using DevOps or Automation
* You maintain a passion to constantly learn and grow your technical and social skills
* You successfully completed a Computer Science or similar Degree or have proven on the job training
We are hiring at various experience levels and we're particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you're not sure if you qualify, apply anyway!
*Visa Sponsorship
Please note, this position is not eligible for visa sponsorship.
About Puppet
Puppet's core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn't stop there-our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet's open source or commercial products, our code is helping power thousands of organizations across the world.
As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support-and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you'd thrive in, why not say hello?
Learn more about Puppet by checking out the we live by and the awesome we offer employees!
Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.
Please see Puppet's privacy policy .
PM16
An equal opportunity employer
Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.
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