Customer Support Consultant, Remote(Phoenix, AZ) at IDEXX Laboratories, Inc in Phoenix, Arizona

Job Description:

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Come join a fast paced and collaborative team while working from home directly with IDEXX's customers. This is a great opportunity for someone with a passion for customer service and animal health, who wants to join a global organization.

Does that sound like you?

We are hiring for our Reference Laboratory customer support team, with a start date of January 2021. *Please note: Applicants must live within an hour driving distance of Phoenix/Tempe AZ.

In the role of Reference Laboratory Customer Support Consultant
- You will act as the liaison between customers and the IDEXX laboratories.
- As a member of this team, you will answer customer questions and quickly and effectively resolve issues.
- You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.

What You Need to Succeed
- The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.
- A proven track record of providing extraordinary customer service.
- You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
- It is important to have strong computer and technical skills.
- You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment.
- You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions.
- Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have.
- You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc) discipline is preferred or equivalent combination of education and experience.
- Ability to be on the phone for 8 hours a day.
Job requirements:
- Must have a quiet, secure and separate space from the rest of your living quarters for your remote office
- Hardwired high-speed internet (minimum 15 Mbps download; 3Mbps upload)

Schedule:
- This role requires schedule flexibility. The ability to work 8.5 hours between 12:30pm EST and 11:00pm EST Monday-Friday and rotating Saturdays(9:30am EST -11pm EST). Overtime and On-call time may be required.
- Reliable and dependable attendance is an essential function of this position.

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

EOE/Minority/Female/Disabled/Veteran

#LI-CAG.