Specialist I - Card Services United - SpringfieldMO, Start Date 01/11/2021 at JPMorgan Chase Bank, N.A. in Springfield, Missouri

Job Description:

Description

Account Services roles specialize in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).

The Role

Specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs

Responsibilities

• Entry level position with prior customer service experience.
• Handling basic standard operating procedure inquiries.
• Typically the first point of contact. Provide initial customer support.
• Generally does not deviate from workflows, prescribed policies and procedures to help resolve the customer issue.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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