CIB - Merchant Services Business Control Management Lead - MD at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

The Firm-wide Control Management team provides a centralized view of all control functions, and thereby assists in immediate, real time problem detection and escalation. Within each line of business there are designated control managers who work directly with the business assessing the control environment. Their roles are to coordinate across all LOBs and functional areas, particularly with Management, Risk and Compliance, and oversee audits and regulatory exams for their coverage area, ensure regulatory issues are addressed expeditiously, lead/manage projects to ensure full compliance where appropriate, work with stakeholders to implement policy and regulatory changes as communicated by Legal and Compliance, oversee execution of Control and Operational Risk Evaluation (CORE), ensure changes are rolled out consistently across business areas where applicable, and execute required training.

The Merchant Services (MS) Business Control Management (BCM) team are part of the Global Wholesale Payments Control Office and the overall CIB Controls team. The MS BCMs partner with and other BCM teams both regionally and globally, as well as business and functional partners to establish governance and systems that identify, quantify, manage and monitor risk at the most granular level and establish risk tolerances and risk management procedures and tools in consultation with the business and relevant partners. The Controls Management team will support the oversight of the end to end system of controls that mitigate risk and drive a program through active engagement, thematic reviews, risk analysis and control deep dives that continuously manages and reduces the Business's residual risk profile.

The MS Control Management team is responsible for managing the control framework of the Chase Merchant Services business, which comprises:-

- Merchant Services and WePay Sales, Relationship Management, Marketing

- Integrated Payments Product Group (incl. e-wallets and Concourse with Wholesale Payments-ide Mandate)

- WePay & Small Business Product

- Payment Network Office

- Merchant Services Operations

- Merchant Services Technology (TBD)

In addition, the MS Control Management team is also responsible for the control framework associated with the following strategic initiatives:

- Helix program (including international expansion of MS)

SMB initiative to grow the Wholesale Payments business with SMB clients

Notable responsibilities include chairing governance forums, regional and global program execution; metric reporting and analytics; strategy, training and communications; controls testing; audit and compliance testing exam management; providing an end to end view of risks impacting the Business in partnership with the Global Wholesale Payments (WP) lead.

The MS BCM Lead will report to the Global WP Control Manager. The MS Control Manager mandate is a key role for the business in the increasingly complex and demanding global regulatory environment.

Job Responsibilities:

The MS Controls Lead role is to lead the global MS team, partnering with the Global WP BCM, and functional partners. Specific responsibilities include:

• Refining and managing the regional Control governance model for MS, including alignment with the global WPS governance framework;
• Providing adequate management reporting on the overall health of the program and ad-hoc reporting on significant issues and risks;
• Overseeing the centralized analysis of control issues, as they relate to MS and Whole Payments (WP) overall;
• Development of appropriate metrics and reporting to ensure adequate visibility and transparency of risk events impacting the WP business;
• Execution of major regional and global control programs impacting MS Management team;
• To understand the impact of global and regional Business strategy & trends on the control environment and priorities;
• Overseeing the development and implementation of training materials and communication;
• Co-ordinating with Compliance to help manage regulatory exams impacting MS;
• Managing internal and external audits which impact on MS across the globe; .
• Oversee execution by the team of a regular testing program of existing control framework, including location product reviews and CORE testing;
• Conduct deep dive reviews into issues and risk events as required to ensure all control gaps are identified, reviewed and managed appropriately.

Qualifications:

• Significant professional experience (+/- 15 years) in a regulatory, risk and/or business background with demonstrated career progression; Specialist experience in a control discipline (preferred);
• Excellent product knowledge, in particular in payments and acquiring;
• Strong understanding of the needs of a technology and software driven business;
• Excellent coordination, analytical, quantitative and control skills;
• Excellent management skills, including ability to matrix manage;
• Experience in dealing with senior management;
• Ability to establish a strong network within the firm in particular with Consumer Banking
• Excellent communication, relationship building and influencing skills;
• Presence and ability to engage with senior management;
• Flexibility and ability to partner with other team members across global time zones; and,
• BA (or equivalent) degree required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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