Merchant Services-VP, Relationship Manager at JPMorgan Chase Bank, N.A. in Plano, Texas

Job Description:

JP Morgan Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale.

To help drive the transformation, JP Morgan Merchant Services has a unique opportunity for an analytical and curious self-starter who is excited to solve interesting problems, share insights and make an impact. The successful candidate will work cross-functionally up-and-down the organization, build frameworks, structure solutions, and drive results in a rapidly evolving space.

The core responsibilities of this position include:

• Participate in planning key business initiatives, working across businesses and functions to frame strategy, structure actionable solutions, and drive execution.
• Work cross-functionally with coverage teams, strategy, product, operations, finance, marketing and technology teams to support strategy, organization and operations-related projects.
• Analyze client experience flows and improve target experience flows for client journeys across the payment lifecycle.
• Partner with stakeholders on listening posts and root cause analysis utilizing information to expand upon a holistic Voice of the Client by segment, vertical, domain and/or activity.
• Coordinate initiatives with stakeholders across the organization and monitor initiative outcomes to ensure ongoing alignment to strategic objectives.
• Prepare presentations for senior management to provide analyses and recommendations to assist with strategic decision-making on a variety of high impact projects across the organization.
• Support strategic industry engagements and sensitive/critical client interactions.
• Build strong relationships across the organization to help bridge gaps in communication and foster collaboration.

Experience needed:

• Bachelor's degree required. MBA or Master's degree preferred.
• 8+ years' experience with a documented track record of proven success in financial services.
• Strong knowledge of Investment and Commercial Banking businesses with specific emphasis in sales processes preferred.
• Ability to work independently and create goals and visions for delivery in ambiguous or new situations.
• Ability to problem-solve and clearly articulate objectives and practical solutions to implement new processes/programs.
• Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders.
• Strong analytical, financial and decision-making skills.
• Strong organizational and planning skills and a track record of successfully following through on plans and commitments.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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