CIB Operations - Client Service Manager - Vice President at JPMorgan Chase Bank, N.A. in Tampa, Florida

Job Description:

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The API Support team, part of the Treasury Services Solution Center, provides 24/7 technical support to corporate clients and internal partners utilizing various API based services for both transaction initiation and reporting, including the API Gateway, Real Time Payments, SEPA Instant, and JPMorgan Wallet.

As the API Support Manager - Vice President you will:

• Develop, coordinate, and deploy the API Service Model globally
• Coordinate business strategy and cross functional initiatives.
• Serve as high-level point of contact and demonstrate strong product knowledge.
• Serve as an escalation point of contact and incident manager for sensitive client issues or platform outages. Working directly with the client(s) in some cases.
• Works closely with Dedicated Service, Product, and Technology partners.
• Track and report performance results against established metrics.
• Drive improvement in the overall client experience.

Qualifications:

Skills required are advanced:

• Proven ability to communicate and interact with senior level management.
• Oral and written communication
• Strategic Thinker, able to foresee and solve for future challenges.
• Critical Thinking, Decisive
• Ability to multitask and prioritize work and issues
• Able to translate complex requirements into simple guidance
• Strong leadership, interpersonal, and influencing skills.
• Proven ability to mentor and coach team members to drive development.
• Strong Risk and Controls acumen.
• Analyzing, interpreting, and presenting complex data
• Technical Aptitude, able to understand complex technical concepts quickly.
• Ability to lead and influence a global /virtual team, driving partnership across multiple business areas.
• Cash Management and Treasury Services experience a plus

This position will require availability during off-hours to support unplanned outages and escalations requiring management attention.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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