Room Service (in-room dining) Server at AU West Palm Beach in West Palm Beach, Florida

Job Description:

The ideal #individual is social, engaging, and enjoys being the go-to for in-house dining experiences.

*The day-to-day?

• Understand and respond to all guest needs and requests in a timely and professional manner;


• Follow specified procedures to provide prompt, efficient, and gracious customer service to hotel guests including answering department phones, taking and delivering orders, and preparing guest checks;


• Monitor hotel hallways ensuring that they are free of used room service items at all times;


• Ensure the service station is always attended at all times while on-duty;


• Communicate and supply needs to restaurant management;


• Appropriately follow all cash-/credit-procedures;


• Immediately report any suspicious occurrences and/or hazardous conditions;


• Maintain the cleanliness of workstation at all times;


• Practice safe work-habits at all times, to avoid injury (to self and others), including safe handling and operation of all power-driven machinery;


• Perform all tasks (incl. cross-training) as directed.

What do #you need to be successful in this role?

• A passion for serving others!


• A keen awareness of being proactive, responsive, and caring;


• An understanding of what it means to have #fun.

Supervisory Responsibilities:

• n/a

QUALIFICATION REQUIREMENTS —       
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience preferred. A high school diploma or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. 

At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

Our Benefits (applies to Full-time Associates ONLY)

• Competitive Pay;


• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental;


• 401(k) Retirement Program with company contribution – FREE MONEY!


• Discounted hotel room night program (Concord, & Marriott);


• Group Life Insurance equal to your annual salary;


• Voluntary Short- and Long-Term Disability programs;


• Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon.

Concord Hospitality earned the recognition of Great Place to Work® as well as recent acknowledgement of Great Places to Work for millennials, and for women!

Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.        

*Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands

Education

Preferred

• High School or better in Hospitality and Resort Management or related field

Behaviors

Required

• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

See job description

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