Posted in Other 30+ days ago.
Type: Full Time
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ENDPOINT TECHNOLOGY SERVICES ADMINISTRATOR - UNIFIRST
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LOCATION:
Wilmington, Massachusetts
JOB ID
2005571 The ETS Administrator is responsible for supporting both all PCs, Laptops, Tablets and mobile devices at UniFirst. The ETS Administrator will support the applications on these devices and provide troubleshooting to resolve any issue.
The ETS Administrator will be responsible for all desktop OS devices and mobile devices. They will be required to provide strong customer services while diagnosing and repairing all hardware and application issues residing on these devices. This position will need to have a strong background with mobile devices and the Android Operating System.
Principal Accountabilities
* Support the Applications, Hardware and OS for all Desktops. Laptops, Tablets and mobile devices. This support is done 95% remote.
* Strong knowledge of Mobile Devices and the Android OS.
* Knowledge of MDM administration tools like VMWares Work Space One or comparable tools.
* Provide strong internal customer support to UniFirst Team Partners while remotely diagnosing issues.
* Diagnose and resolve all issues on Desktops. Laptops, Tablets and mobile devices.
* Maintain Images for all devices.
* Setup and Installation of all Desktops. Laptops, Tablets and mobile devices.
* Travel to UniFirst locations in North America to upgrade computer equipment (25% travel)
QUALIFICATIONS
Experience
* 1-2 Years working in a Service Desk or Desktop Admin position.
* Experience working with diagnosing issues on PCs.
* Experience with MDM Solutions.
* Strong focus Customer Service and Satisfaction.
* Strong Verbal and Written Communications Skills.
* Ability to diagnose technical issues with remote users over the phone.
Additional Requirements
* 1+ Years working in a business environment as part of a team
* Ability to travel up to 25%
UniFirst offers a Fleet of Benefits, 50+ to be exact!
* 401K with Company Match
* Profit Sharing
* Health Insurance
* Employee Assistance Program
* Life Insurance
* Supplemental Life Insurance
* Long Term Disability
* Vacation
* Sick Time
* Paid Holidays
* Direct Payroll Deposit
* Tuition Reimbursement
* 30% Employee Discount
* Employee Referral Program
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request. Apply Now Save Job
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