CFPB Recent Graduates Program (Reporting Analyst) at Consumer Financial Protection Bureau in Washington, Washington DC

Job Description:

Summary
This position is located in the Consumer Financial Protection Bureau, Consumer Education & External Affairs Division, Office of Consumer Response. Consumer Response intakes and addresses or refers consumer complaints; addresses consumer inquiries regarding the basic aspects of consumer financial products and services.

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Responsibilities
The following are the duties at the CN-52 level. (Equivalent to the GS-12). If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

The major duties of this position include:

• Representing Consumer Response within CFPB as an expert on consumer complaint reporting.


• Serving as a secondary point of contact for CFPB stakeholders (i.e., Consumer Response Associate Director, Consumer Response Section Chiefs, and Consumer Response Managers and their peers in other CFPB offices) regarding Consumer Response data and reporting.


• Offering input into the prioritization and assignment of requests for report estimates and development, and data analysis. Provides progress reports on assigned items, quantitative and qualitative feedback, and recommendations for improvement to management.


• Adhering to and monitoring adherence to the process for requesting information and reports from Consumer Response.

• Not required

• No

• 52