Business Service Representative at Equifax Inc. in Alpharetta, Georgia

Job Description:

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do 

• Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations




• Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis




• Answer customer calls and emails providing prompt issue resolution




• Manage outbound calls to gain information and/or follow up to resolve customer issues




• Contribute to positive metrics:  First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.




• Manage client dialog while documenting details of client interaction in Salesforce … talk about multi-tasking!




• Position is largely sedentary requiring a significant amount of keyboarding




• Position can potentially require 90-95% client facing time




• Flexibility to shift schedule and work overtime as needed

Qualifications 

• Minimum 1 year of customer service experience




• Bachelor’s degree preferred




• Proficiency with Google Suite and Microsoft Office (Word and Excel)




• Detailed oriented with an ability to multi-task in a fast paced environment




• Exhibit strong organizational, problem-solving, and analytical skills




• Excellent listening, verbal, and written communication skills




• Strong interpersonal skills and professional attitude




• Regular attendance is an essential function of the job




• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

Extra Points for any of the Following

• Experience with managing high-volume inbound and outbound calls




• 3 years of experience in a B2B customer support environment




• Skilled at effectively assessing customer audience and adjusting style and tone to match the customer




• Proficiency in Salesforce Service




• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change




• Positive energetic customer centric attitude

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Atlanta JV White

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time

Apply Now