Specialty Benefits Account Manager at BCBSM in Detroit, Michigan

Job Description:

Responsible for functions related to retaining BCBSM customers who have our Specialty Benefits and increase membership within assigned territory.  Work closely with the medical account management teams and customers, which include Auto, Large, Key, Trust funds, Unions and Middle and Small Markets.  Work closely with agents and consultants that represent these customers.

• Lead, formulate and implement long and short-range strategies and account plans in support of territory initiatives to meet growth and retention objectives.  


• Develop, implement and maintain effective and efficient face-to-face contact with agents, consultants and customer decision-makers.  


• Interface with various levels of internal and external customers explaining marketing concepts, resolving complex problems, administrative issues, discussing proposals and retention activity as required.  


• Develop specific retention strategy to identify and recognize individual customer characteristics and needs.


• Understand the decision-making process and gain trust from all labor, management, governmental decision-makers and agent representation.  This would include providing customers with information related to alternative delivery and plan options, including alternative funding options.  


• Respond to RFPs in possible jeopardy situations and develop sales and service strategies to retain the group. 


• Utilize the re-sell process to coordinate the acceptance of renewals, settlements and open enrollment activities including the acquisition of information to complete necessary reporting.  


• Develop strategies to implement and maintain an effective proactive process to create opportunities for our sales team to sell additional lines of business to existing customers.  


• Coordinate customer meetings, seminars, trade fairs and employee meetings including staffing, promotions and materials.


• Participate in various forms of community relations to support positive corporate and marketing images.


• Perform other related duties as required.

• Bachelor's Degree in Business Administration, Marketing or related field preferred.        


• Four (4) years of servicing or account management experience preferred.


• Valid Michigan Accident and Health Insurance License. 


• Valid and unrestricted driver's license is required.


• Well-developed forecasting, organization, planning and scheduling skills.


• Excellent analytical, problem resolution, verbal and written communication skills required.


• Proficient in current industry standard PC applications and systems (Microsoft Office Suite).


• Possess tact and resourcefulness in establishing and maintaining effective internal working relationships.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.