210028113 - Lead Generation Specialist - Home Lending - Phoenix, AZ at JPMorgan Chase Bank, N.A. in Phoenix, Arizona

Job Description:

Origination of Consumer Direct Loans - Support consumer direct home lending advisors by working with consumers who are shopping for a mortgage and driving qualified consumers to advisors, and by reaching out to customers who have inquired online and/or who have been pre-screened for certain mortgage products. Also, work with current applicants to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Home Lending. As needed, facilitate application process by interfacing with customer to discuss products and pricing, complete applications, and request documentation from borrowers. Lead Management and the Lead Generation team are key elements of our goal to become a higher-quality, less volatile mortgage business. The Lead Generation team helps drive a consistent flow of quality leads.

Lead Generation Specialists support the origination process by fulfilling the following functions. Depending on consumer direct capacity, volume, and pipeline, the specialist will be asked to shift among these activities.

Business Development

• Manage Contract Central alerts

• Manage follow-up with mortgage bankers' prospects

• Review customer Profile forms to identify prospects

• Manage pre-qualifications leads

Triage

• Answer incoming calls from consumers who are inquiring about mortgage loans and/or home equity lines, and determine customer eligibility

• Transfer qualified prospects to mortgage bankers

Training

• Participate in New Hire training

• Participate in specialized (self-employment) and compliance training required for successful job execution

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx .

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Same Description for Internal and ExternalChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans