IT Delivery Manager II-Business Consulting Management – HCV at BCBSM in Detroit, Michigan

Job Description:

Plan, develop and implement project efforts that utilize information technology solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage one highly complex enterprise-wide program.

• Review and consolidate all project plans developed for each project (release) within a program. Manage effects on related sub-projects.  Work with the leadership team to ensure highest priority and highest business value projects/programs are staffed appropriately.  Prioritize efforts for programs that will be broken down into multiple projects.  Ensure that the project outcome reflects the goals of the client.


• Track and report on program milestones and provide status reports to project sponsors. Review deliverables prepared by team before passing to client. Ensure that all projects (releases) are proceeding according to timelines, meeting targets and expectations. Review status reports prepared by project personnel and modify schedules or plans as required. Evaluate metrics and key performance indicators from programs. Identify and coordinate any effects on dependent projects.


• Identify, coordinate and select internal and external resources and expertise as appropriate to achieve program objectives. Work with other leaders in order to effectively align resources across projects/programs. Negotiate changes in project resources as necessary to achieve objectives and timelines. Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution. 


• Assist with identifying which resources need to be procured outside the organization. Describe technical or other issues that need to be considered and assists in the development of SOWs.  Ensure provisions of plans and contracts are being carried out.


• Evaluate and oversee ongoing vendor activities. Approve invoices for payment.  Provide advice and counsel to the vendor decision-making, contract development processes, or issues. Work with vendors on escalated issues.


• Identify the elements of risk in a project. Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk. Recommend and take action to direct analysis and solution of problems.  Ensure identified problems are well followed-up and thoroughly managed to avoid reoccurrence.


• Utilize various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.  Integrate cost baselines from multiple projects (releases) into overall program cost budget. Refine project/program cost estimates and confirm funding sources. Monitor the actual cost of project/program versus the budget continuously. Defines and evaluate factors that may potentially cause cost changes. Conduct in-depth root cause analysis of project/program budget.


• Develop and maintain productive working relationships with business owners, program sponsors, vendors and key clients.  Provide strategic guidance and insight for projects that are mission or business critical. Communicate with leadership and business executives about the program portfolio, status and resource planning.  Assess the effectiveness of the interaction and communication with the client team.


• Develop and distribute the schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service.  Initiate and execute project closure.


• Discuss team work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback.  Ensure work, information, ideas, and technology flow freely across teams.  Establish measurable individual and team objectives that are aligned with business and organizational goals.  Document and present performance assessments.


• Provide the team with constructive feedback as it pertains to program performance. Provide leadership, guidance and mentoring to team members and other Delivery Leads.


• Other duties may be assigned.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field required.


• Ten (10) years of experience in Information Technology and business/industry work required.


• Five (5) years experience managing projects in multiple technologies and functions required.


• Three (3) years of leadership experience required.


• Project management tool and methodology in-depth knowledge required.

OTHER SKILLS AND ABILITIES

• In-depth knowledge of project management tools and methodologies.


• Proven skills in managing within a matrix organization.


• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.


• Sound understanding of technology and its application to achieve business objectives.


• Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner.


• Other related skills and/or abilities may be required to perform this job.

Departmental Requirements

This resource will help drive Transformational Initiatives. These initiatives are typically unique and visible, highly impactful, require strong business/IT partnership and significant organizational change management.

Transformational initiative leaders:

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  Require the ability to take ownership of new, complex concepts.
  
  


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  Require the ability to drive work from concept to implementation in highly visible and stressful situations.
  
  


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  Are accountable and responsible. The nature of the work changes from ideation to design to build to implementation and turnover of a stable environment to an operational support organization.  
  
  

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.