Audio Visual Conference Services Specialist 2 at Garmin International in Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

In this role, you'll provide support and training to end users on conference room technology and collaboration tools including:

• Install and maintain conference room equipment based on user needs and requests


• Maintain a regular health check schedule on all critical or VIP conference rooms 


• Research, resolve, and respond to questions regarding conference room equipment received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures


• Maintain a high working knowledge of conference room technology and equipment.   


• Provide Audio/Visual support for large conferences including running audio and video production board, editing video and creating/editing effective presentations in both Windows and Macintosh. 


• Understand, develop and support video conferencing and content sharing including traditional IP video conferencing, webcast meeting and Lync collaboration tools


• Understand and be proficient with video/audio recording and editing


• Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities


• Works effectively and professionally with other team members, learns from and shares knowledge with others by documenting and contributing to knowledge base


• Identify process improvement areas and create plans for implementing changes


• Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies Interact with outside suppliers who provide support, equipment, and services for Garmin conference rooms and events


• Communicates in written and verbal form effectively


• Understands Garmin’s Mission Statement and Quality Policy

A High School Diploma or GED and coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience is required for this role.  

Other required qualifications and experience include:

• Outstanding academics with the demonstrated ability to apply learned knowledge


• Demonstrates basic familiarity with troubleshooting and research tools


• Demonstrates basic familiarity with asset, service, monitoring, and documentation tools


• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting


• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision


• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment


• Must be team-oriented, possess a positive attitude and work well with others

Candidates with superior academics and experience as a producer or director for large meetings or conferences is preferred. 

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.