Stag Lodge Housekeeping Manager - Year Round at Deer Valley Resort Company, LLC in Park City, Utah

Job Description:

PURPOSE OF POSITION: To ensure guest, member and employee satisfaction in Housekeeping. To provide a safe environment for our guests, members and employees. To achieve budgeted profitability by adhering to Service and Safety Standards and exercising fiscal responsibility and sound management practices.

SPECIFIC JOB REQUIREMENTS:

Previous management experience required
Prior housekeeping knowledge preferred
Be self-motivated, customer service oriented and have a positive attitude
Must be able to lift 50 lbs. and be physically fit
Must have a Utah driver's license
Must be computer literate
Bi-lingual Spanish/English helpful, but not required

JOB DUTIES AND RESPONSIBILITIES:

Recruit, manage, train, develop and evaluate performance of a highly effective team of housekeeping personnel, to ensure guest, member and employee satisfaction. Training to include Customer Service, Safety, Departmental Policies and Procedures, job functionality and grooming
Ensure weekly schedules provide quality coverage and effective workflow in Housekeeping and adherence to budgetary guidelines and occupancy levels
Demonstrate proactive problem resolution with respect and empathy. Document problems and review in staff meetings
Coach staff in updated knowledge of housekeeping practices, products, techniques and standards
Attend and contribute to weekly department manager staff meetings
Reinforce professionalism in department by adherence to dress standards and grooming. Institute control checklists as appropriate
Inspect logbook, inventories, supplies, buildings and payroll reports
Cross train all full-time housekeeping staff to fill in as needed in other areas of the department
Ensure high level of service, safety and profitability by working with other departments to foster a spirit of teamwork and cooperation
Monitor payroll
Responsible for timely submission of all paperwork, timesheets, gratuity allocation and piece rate totals to Human Resource Department
Maintain appropriate inventory levels of chemicals, cleaning supplies, amenities, linens and guest room supplies to operate effectively within budget
Other duties and responsibilities as assigned

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