Unemployment Ins Consultant at Equifax Inc. in St. Louis, Missouri

Job Description:

Unemployment Insurance Consultant

Contact clients to review unemployment cases, documenting conversations. 
Screen unemployment documents and write detailed letters to the unemployment state agency.  Analyze and review unemployment laws as needed for each case. Load and handle incoming emails. This role is not remote.
 

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential.


• Grow at your own pace through online courses at Learning @ Equifax 

What You’ll Do

The Unemployment Insurance Consultant functions as the primary client contact for the gathering of separation information and investigation of claims.  This position acts as the primary contact between the client companies and state unemployment agencies and is responsible for receiving, analyzing and responding to unemployment claim-related documents within pre-determined time limits. 

• Provide excellent customer service by establishing a rapport with clients and the state agencies.


• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.


• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.


• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.


• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.


• Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.


• Verify and analyze client information stored on the PC prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.


• Document details of client calls while on the phone, inputting this directly into the PC via keyboard for future review.


• Ensures that work is accurate and complete,  processed in a timely manner with proper spelling and grammar.


• Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.


• Performs any additional functions needed to meet the goals of the department.


• Overtime is required in order to meet client deadlines.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.


• Experience dealing with dated material and/or strict adherence to deadlines


• 4-6 weeks of immediate, mandatory and uninterrupted training are required upon hire.


• Excellent analytical skills, problem solving and decision making abilities


• Excellent Customer Service skills


• Excellent interpersonal, oral and written communication skills


• Ability to work well within a team


• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook


• Ability to type 35 WPM


• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

Extra Points for any of the Following

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process


• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently


• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

Success Attributes of an Equifax employee; does this describe you?

• Accountability


• Bravery


• Curiosity


• Collaboration


• Think and act differently


• Trust


• Ownership


• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now