Customer Service Representative at Lee Health in Fort Myers, Florida

Job Description:

CUSTOMER SERVICE REPRESENTATIVE

LOCATION: 13340 Metro Parkway, Fort Myers, FL
DEPARTMENT: LPG Convenient Care - Gulf Coast
CATEGORIES: Clerical
TYPE: Full-Time
SHIFT: 7:45 AM-8:15 PM
SCHEDULE: Variable

DESCRIPTION:

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

EDUCATIONAL REQUIREMENTS

DEGREE/DIPLOMA OBTAINEDPROGRAM OF STUDYRequired/
PreferredAND/OR

High School Diploma or EquivalentRequired

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EXPERIENCE REQUIREMENTS

MINIMUM YEARS REQUIREDAREA OF EXPERIENCERequired/
PreferredAND/OR

Less than 1 YearClerical/AdministrativeRequiredand

InsurancePreferredor

Customer ServicePreferred

ADDITIONAL REQUIREMENTS

1-2 years prior experience required for Lee Health Solutions.
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STATE OF FLORIDA LICENSURE REQUIREMENTS

LICENSESRequired/
PreferredAND/OR

Not Required

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CERTIFICATIONS/REGISTRATION REQUIREMENTS

CERTIFICATES/REGISTRATIONSRequired/
PreferredAND/OR

ADDITIONAL REQUIREMENTS

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

Lee Health is a drug/tobacco-free workplace. Pre-employment drug testing is required.
We are an equal opportunity employer.