Customer Service Representative I at Brokerage Concepts in Sacramento, California

Job Description:

Services our incoming callers (providers/members) for all lines of business in a clear professional and accurate manner. Documents all calls and intakes utilizing excellent written communication skills. The representative demonstrates the ability to multitask and follow through. Must effectively communicate to our callers and to management to allow for proper problem solving and identifying of service problems and trends. Contributes to team goals in achieving organizational objectives. Must be accountable for their end work product.
Auto req ID
2774BR

Knowledge and Skills
Must meet minimum qualifications to perform work including satisfactory completion of training and testing Ideal candidate must be a problem solver and tactful when dealing with callers Demonstrate the ability to work and multi-task in a fast paced enviro

Qualifications
Problem Solving Skills: Must demonstrate the ability to independently research their reference materials and other documentation before going to a team lead or the supervisor for assistance. External Contacts: Subscribers, Members, Providers. Vendors who

About Us
HealthNow Administrative Services (HNAS) is a wholly-owned subsidiary of HealthNow New York, Inc., a health insurance carrier headquartered in Buffalo, New York. With offices in Pennsylvania, New Jersey, Arizona and California, HNAS is a nationally recognized group benefit plan marketer and administrator. HNAS specializes in custom-designed employee benefit programs and Third Party Administration (TPA) and partner services, self-funded health insurance, and consumer driven health care plans as well as health management solutions. HNAS provides employee benefit solutions integrated with administrative and claims services. For more information, you can visit www.hnas.com. HealthNow Administrative Services (HNAS) is a wholly-owned subsidiary of HealthNow New York, Inc., a health insurance carrier headquartered in Buffalo, New York. With offices in Pennsylvania, New Jersey, Arizona and California, HNAS is a nationally recognized group benefit plan marketer and administrator. HNAS specializes in custom-designed employee benefit programs and Third Party Administration (TPA) and partner services, self-funded health insurance, and consumer driven health care plans as well as health management solutions. HNAS provides employee benefit solutions integrated with administrative and claims services. For more information, you can visit www.hnas.com.

Company
HealthNow Administrative Services

Status
Full Time Regular

Experience
Preferred Education: Associates Degree in Business and/or Health Care related field preferred;High School Diploma or GED; Preferred Experience: Minimum 1 year experience in Customer Service, Health Care or Insurance. Previous experience working in an AC

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Hours
8am-4:30pm

Working Conditions
Must be able to work in an office environment Heat, light, air, space and working environment typically found in an office environment Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively use a computer with all its c

Education
Required Education:HS/GED

Position Posting Location
Sacramento

State
California