Instructional Designer-2, United States, Remote (work from home) at Cigna in Portsmouth, New Hampshire

Job Description:

Work Location - United States, Remote (work from home)
Professional development opportunities.
Are you a critical and creative thinker, nimble and innovative in your application of instructional design principles and theories in creating performance-centered sales training? Do you have a passion for going beyond the headlines to figure out root causes of performance gaps and won't stop until that gap is closed? The Cigna Medicare Sales team is driving out-sized growth in the marketplace. Our environment is fast-paced, the work is meaningful and intense, and our performance expectations are high. If you can picture yourself making a difference in this role and in this environment, we want to speak with you!
Summary
In this role, you will design and develop performance-centered sales and Medicare training for a variety of delivery methods including Instructor-led (classroom and virtual) and eLearning. You will also analyze root causes of performance issues, plan for future improvements in performance, and design and develop training solutions or recommend non-training solutions to close performance gaps.
You:

• Effectively and creatively straddle the connected world of instructional design and human performance improvement


• Aim to inspire, inform, and ultimately change behavior to improve the performance of your learners


• Not only know design principles and theories you apply them thoughtfully and innovatively


• Have a gift for conveying complex information clearly


• Have unparalleled consulting skills


• Have a nose for sniffing out performance gaps


• Apply a keen eye for quality and have exceptional attention to detail


• Weave visually compelling stories that resonate with your audience


• Work both independently and collaboratively with learning professionals, sales leadership and business partners


• Not only know what a growth/sales mindset is, you live it!

• Develop learning materials for classroom, online delivery, self-study, performance support, etc. by implementing sound instructional design techniques and adult learning methods


• Investigate and analyze performance gaps of sales reps and sales teams


• Recommend/or implement solutions to close performance gaps


• Ensure that all training and performance solutions align with business goals


• Create and execute reinforcement programs to improve performance/close performance gaps


• Determine if training is the appropriate solution for performance gap and the type of training or non-training related solution needed to close the gap


• Analyze learning goals and objectives and work with colleagues and subject matter experts (SMEs) to design training solutions


• Select appropriate and effective instructional strategies


• Use appropriate software and systems to create training solutions (e.g. Articulate Storyline, Adobe Captivate, Microsoft PowerPoint etc.)


• Organize learning materials for easy access, tracking and distribution


• Independently manage training related projects end-to-end, leveraging available software and your project management skills


• Assist management with strategic and tactical learning roadmaps


• Liaise with vendors to ensure any outsourced training projects meet identified needs and are completed on time and within budget

• 4 or more years' experience creating performance-centered training


• 3 or more years experience fueling organizational competitiveness byidentifying and closing human performance gaps


• Experience conducting training evaluation


• Ability to collect and interpret training data to ensure data-driven training decisions


• Excellent writing and speaking skills


• Solid understanding of adult learning theories


• Knowledge of theories, models, and principles of human performance improvement


• Knowledge of performance analysis methods and techniques including performance gap assessment, and root-cause analysis


• Skill in designing and implementing performance support systems and tools including instructional resources, data, process models, job aids, and expert advice


• Skill in designing and developing performance improvement solutions to address performance gaps


• Skill in conducting performance analysis to identify goals, gaps, or opportunities


• Experience with managing a Learning Management System (LMS)


• Ability to work across different company functions and collaborate effectively with stakeholders


• Keen understanding of learning technologies


• Proficiency in the following software: Articulate Storyline, Storyline 360, Microsoft PowerPoint, other Microsoft Office software and Adobe Acrobat software


• Competence in the following software: Adobe Captivate, Microsoft Visio, Microsoft Project, Adobe Fireworks or Photoshop and InDesign


• Experience working as an Instructional Designer in a healthcare setting is an advantage

About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.