Customer Care Assistant at Bryan Health in Lincoln, Nebraska

Job Description:

Bryan Health * Bryan Medical Center

Lincoln, NE
Support Services

PRN (hours as needed), Day shift, on call, shift availability Mon-Fri - 5-11am, 11am-5pm, or 8:30am-2:30pm
Req # 19845

GENERAL SUMMARY:

The Customer Care Assistant welcomes guests, determines individual needs and responds appropriately. This position is responsible for arranging for or providing direction/way-finding information or escort/transport to appropriate locations in the facility. Ensures guest safety and satisfaction.

PRINCIPAL JOB FUNCTIONS:

- *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

- *Greets and acknowledges all guests.

- *Assesses guest's needs and responds appropriately.

- *Resolves crisis situations; initiates incident report process.

- *Finds solutions for complex questions or guest concerns.

- *Coordinates escort/transport needs received from Medical Center areas and physician offices via Vocera communication system.

- *Operates wheelchairs to ensure the safety of the passenger at all times.

- *Follows emergency procedures as appropriate.

- *Trains Customer Care escort volunteers.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Minimum of one (1) year experience in customer service or medical environment requiring frequent public contact required.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT)-Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Bryan Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization..