Posted in Other 30+ days ago.
Type: Full Time
Carestream Health Inc.
Innovation that sparks imagination. Continue on to your next challenge with us.
Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications-all backed by a global service and support network. Carestream's diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.
At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 4,000+ professionals!
Position Summary:
The Field Engineer for the Alabama territory services Health Imaging electronic equipment, laser printers, networks, CR, DR, imaging equipment and hospital radiology equipment. The Field Engineer position involves working the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers. This position involves up to 20% overnight travel and will be based in a home office. A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a generous benefits package.
Geography to serviced will be: Alabama
- Provides field service support and guidance to customers on Carestream's install base. Builds strong, professional customer relationships.
- Delivers precise and punctual reporting of paperwork.
- Provides Problem Management to ensure the thorough resolution of Customer issues. Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution.
- Demonstrates commitment to customer delight and exceeding customer's expectations.
- Works with Sales and Service Sales Specialists to keep up to date with new developments.
- Accurately maintains responsibility for parts inventory in line with corporate policy.
- Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration).
- Takes responsibility for communicating effectively with the customer on service call progress.
- May be required to participate in Customer afterhours support through remote or on-site support.
- Is willing to travel/stay overnight on a limited basis to meet business needs in the District and other teams within US.
Required Skills & Education:
Experience diagnosing and independently repairing computer based medical electronic equipment preferred
- Strong electromechanical trouble shooting skills needed
- Experience with all Windows platforms
- Strong verbal and written communication skills
- Excellent customer service / communication skills
Proficient in MS Office including Excel
Desired Skills :
Desired Skills:
Experience with medical x-ray equipment strongly desired, particularly with digital radiology
Ditec / RSTI or military equivalent x-ray fundamentals training desired
Work Environment:
Remote hospital and Imaging centers
Physical Requirements:
Physical Requirements:
Ability to lift 50 pounds above head, ability to climb ladders, color vision, hearing, lifting, reaching, seeing, speaking, standing, stooping, kneeling, crouching, crawling, and walking
8am-5pm M-F plus 24/7 standby rotation
Carestream is an Equal Opportunity Employer
Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Applying for a job with Carestream
All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click
Requisition ID: 821
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