ServiceNow Architect at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

The Chief Technology Office (CTO) provides solutions to guide technology across the firm globally, removing inefficiencies and streamlining how we deliver quality solutions. We're continuing to evolve from building next-gen platforms to guiding architectures that unlock their capabilities, automating how we take code from inception to production. We're focused on optimizing how apps are designed for the future, targeting solutions that are portable across multi-cloud platforms to stay resilient, scalable and maintainable. The CTO will drive Modern Engineering Practices across the firm and provide the pathway for technologist to improve their speed, quality and application development practices.

Key Responsibilities Include:

• Define current state and target state architecture for the ServiceNow platform and Automation capabilities and ensure interoperability and scalability across different technology stacks.

• Working as a member of the Platform Architecture team, assess, design, and implement the processes and configuration standards for current and future ServiceNow capabilities

• Working with Product/Process Owners, design solutions to meet desired outcomes while ensuring platform integrity and control standards

• Effective cross-functional leadership skills in working with engineering and operational teams.

• Drive initiatives to identify, optimize and automate manual IT business process to deliver secure, scalable and reliable IT infrastructure.

• Ensure enterprise ITSM and automation architecture support and is cohesive with Infrastructure, security, application, information and integration architectures.

• Other duties as assigned.

Skills & Experience

• 10+ years of experience in solution architecture in development and or infrastructure organizations

• ServiceNow certifications/experience in ITSM, ITOM, ITAM, GRC, HR, CRM

• Information Architecture - ServiceNow Common Services Data structures a big plus

• ServiceNow custom application/portal experience

• Ability to "think big" and challenge conventional wisdom regarding technology refresh and hype

• Demonstrated ability to build consensus among many stakeholders

• Comfortable with ambiguity and willing to take principled bets on new technology

• Deep understanding of cloud technologies, services and solutions

• Experience working within large global organizations

• Experience in managing delivery of complex technology solutions

• Exceptional organizational skills with high attention to detail

• Experience of working in a matrix management model, utilizing virtual teams

• Excellent communicator at all levels of the organization

• Ability to forge strong relationships and build a wide network throughout the firmJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans