Operations and Platform Manager at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

JPMorgan Chase is seeking talented candidates for a role in our Card Services Marketing, Growth and Innovation team to support operations for Credit Journey, our digital financial health platform that provides credit score monitoring and identity protection services. The Credit Journey Operations and Platform Manager role will have responsibility for the overall monitoring and oversight of the performance of the Credit Journey platform. The Operations and Platform Manager will be responsible for monitoring the health of the platform by working with internal and external teams to review site performance, proactively mitigate emerging issues and identify areas to enhance platform performance. This role will also be responsible for managing remediation of platform breaks, platform incident management and resolution of customer impacting issues. The Operations and Platform Manager would also support the launch of features and platform releases for new capabilities from an oversight perspective.

This role requires a wide variety of strengths and capabilities, including:

• The successful candidate will have a unique mix of technical and business management skills

• Perform in-depth research and identify sources of production issues

• Flexibility and willingness to engage across diverse functions and teams

• Demonstrated ability to establish and build relationships and strong partnerships

• Strong interpersonal skills and a positive attitude with ability to influence people

• Knowledge of industry standard project management tools and techniques

• Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management

• Experience gathering and analyzing data to effect meaningful change in areas that need improvement

• Expertise prioritizing customer experience and reviewing feedback to proactively address the needs of the customer

• Provide a stable and resilient operating environment. Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement.

• Ability to manage principal level interlocks with vendors and internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement.

Qualifications

- Bachelor's degree required

- Minimum 3 years of relevant experience; prior experience in financial services industry preferred

- Strong written and verbal communication skills

- Analytical thinker with ability to interpret results and site metrics to drive change

- Problem solvers with project management skills and the ability to prioritize and manage multiple prioritiesChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans