Asset and Wealth Management, Digital Marketing, Events Platform, Product Manager, Vice President at JPMorgan Chase Bank, N.A. in New York, New York

Job Description:

J.P. Morgan Asset & Wealth Management Digital Marketing organization is seeking a Product Manager to work across our Events, Digital, and Marketing teams. We set the strategic vision and lead the development of digital solutions and products, working closely with our stakeholders. We value representation of various perspectives and believe it is in this way that we will continue to differentiate ourselves in the eyes of our clients, competitors, and each other.

The role

J.P. Morgan Asset and Wealth Management is onboarding a new events management platform (Aventri), that will help drive efficiencies and maximize the business impact of our events strategy. The challenge in this role will be to re-imagine our current events management operating model, fully leveraging the potential of the new product. Not only will this involve onboarding and driving adoption, but also integrating the platform with our CRM systems, approaching things from the user's perspective, understanding how we can use platform output to inform our events strategy, and partnering with the Marketing and Events managers to maximize utility of the platform for the day to day events management.

Responsibilities

• Own product delivery across the full life-cycle, from research and design to delivery (including UAT, piloting, rollout strategy) using Agile ways of working
• Working with events team to define high-level event themes and establish guidelines/best practices for event management (which includes event planning, execution, lead collection and distribution, and event post show reporting)
• Make evidence-based decisions and tradeoffs to deliver what matters to our stakeholders and clients
• Embody a user-centric mindset to inform design and enhancements based on client data and a deep understanding of client needs
• Define and track product KPIs and impacts over time, using data to inform early interventions and course corrections
• Validate requirements and specifications, own the backlog, and partner with design and engineering to follow through to execution and adoption
• Represent platform roadmap and present frequent updates to key senior stakeholders and in high visibility forums
• Define and drive creative change management strategies to support the success of the platform and related process / operating model changes
• Cultivate partnerships and engage with peers on product adoption targets and communication strategies

We envisage the successful candidate to have:

• Minimum 7+ years of related business experience
• Track record in user-centric delivery, leveraging user research and data to ensure products have strong market-fit and create exceptional experiences
• Experience with operating model design and business process re-engineering
• Experience in Agile and Lean frameworks; experience in establishing these frameworks and cadences within new teams is a bonus
• Deep understanding of customer journeys, and tangible experience in designing solutions with the end-to-end in mind
• Experience with digital event processes, event platforms, marketing automation/optimization is a bonus but not a requirement
• Experience with broadcast style production (i.e. television, key notes, etc) is a bonus but not a requirement.
• Detail orientated with exceptional organizational and project management skills.
• Demonstrate collaboration skills and experience working cross-functional, global and multi-cultural organization.

As well as:

• A genuine curiosity and willingness to learn
• Analytical thinker with experience in data synthesis and analysis
• Adaptability between the strategic and conceptual to the pragmatic and tactical
• Strong sense of ownership and accountability
• Ability to contribute individually and lead, manage or participate in cross-functional teams
• Flexible communication approach to build trust with diverse stakeholder groups
• Comfortable running product demos with internal and external stakeholders

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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