Customer Success Associate at OpenText in Broomfield, Colorado

Job Description:

OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot formthe SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

OpenText is looking for a Customer Success Associate, based out of Broomfield, Colorado, that understands the impact a successful customer has on the health of our business.
This role is responsible for the post-sale relationship of our customers with a focus on retention. During a typical day, Customer Success Specialists work with a high volume of customers balancing time constraints with customer needs. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining a strong customer focus.

Customer Success Associates interact with a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to quickly and effectively serve our customers.
If you're a strong communicator, highly organized, diligently focused, an enthusiastic problem solver, and passionate about business and technology solutions, talk to us about what this role means to you!

KEY RESPONSIBILITIES
- Retain customers by resolving concerns.
- Manage a renewals queue and solve customer issues; engaging with customers over the phone and by email.
- Efficiently manage a high volume of customers with varying needs.
- Support domestic and international customers with a high level of professionalism and integrity.
- Demonstrate excellent communication skills as you interact with customers.
- Engage with customers in accordance with Customer Success processes.
- Work cross-organizationally as part of the regional team.
- Understand Carbonite/Webroot products and offerings and act as a point of contact for our customers for our solutions, deployment, and business models.

DESIRED SKILLS & EXPERIENCE
- Minimum one year customer-facing experience in high-stakes support or sales capacity.
- Strong and effective verbal, written, presentation, and interpersonal communication skills.
- Strong business and technical acumen. Aptitude to speak intelligently about both.
- Ability to self-direct and work proactively.
- Positive, proactive, approach to solving problems as they arise.
- Collaborative approach to working with people, including colleagues and customers.
- Calm and determined demeanor even when under pressure.
- Experience with CRM platforms, preferably Salesforce.com.
- Knowledge of Information Technology and Internet Security industry desired.
- Experience selling software-as-a-service desired (Security SaaS preferred).
- Bachelor's degree from an accredited university or equivalent experience in a high-stakes customer-facing field.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer..