Account Manager at Guardian in New York, New York

Job Description:

Position Summary

As a participant in Guardian's Group Distribution Early Career Development Program, you will participate in an extensive training and mentorship program to become an Account Manager responsible for client satisfaction and enhancing the client experience. As our Account Manager you will be responsible for supporting the sales and renewal process of Guardian employee benefit products and services to corporations with 100 to 999 employees. As our Account Manager you will accomplish this by developing relationships with your Sales Consultant and a network of benefit brokerage relationships. These brokerage consultants work with corporate clients in need of our products and services.

Over the course of our program, you will learn Guardian's business environment, culture, product and service offerings and processes. You will develop consultation and negotiation skills and operational and business acumen to become the point person for your brokers and their clients who view their broker as an expert in all products and services after extensive training and mentorship.

Your Responsibilities

• Complete training program including course work, event learnings and field-based curriculum.


• Develop a clear understanding of our business and our diverse Group products. Gain a thorough understanding of our complex business relationships within the brokerage community and with the clients we service.


• Develop an understanding of client business, issues and needs through participation in client visits and proactive phone contact. Assist in building, maintaining, and managing positive ongoing client relationships.


• Develop an understanding of Guardian processes, policies, and procedures, including web-site services and navigation.


• Learn our renewal process and understand the data that supports the position, negotiation skills and needed partnership with underwriting, and presentation delivery to the client and broker.


• Learn and understand how to identify additional lines and growth opportunities and tie them back to customer needs.


• Understand our tools and thought leadership materials to leverage in educating customers and brokers.


• Participate in departmental and organization-wide projects and committees designed to enhance the client experience and relationship and to improve efficiency and knowledge.


• Learn and utilize the best practices and follow standard operating procedures. Identify internal process, policy, procedure or technology issues that may be adversely impacting client satisfaction. Partner with peers to identify and implement solutions.


• Develop and maintain supportive and positive relationships with all management, peers and external partners.


• Demonstrate strong understanding of Guardian's mission and Group Sales' strategic vision.


• Will be required to handle all other reasonable duties as needed and as requested by management.

As our Account Manager, you will report to our Regional Service Manager, who reports to our Director, Client Management. Your Qualifications

• Bachelor's Degree in any discipline.


• Excellent interpersonal, presentation and collaboration skills.


• Results-oriented with ability to develop relationships


• Ability to influence and persuade.


• Strong oral and written communication skills.


• Adaptable with the ability to collaborate and work with a team to achieve optimal results.


• Goal and results-oriented with strong planning and organizational skills.


• Highly energized, motivated self-starter with problem-solving skills.

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.


• Competitive compensation package.


• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.


• Life and disability insurance.


• A great 401(k) with company match.


• Tuition assistance, paid parental leave and backup family care.


• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.


• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.


• Employee Resource Groups that advocate for inclusion and diversity in all that we do.


• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Guardian has been helping people protect their futures and secure their lives for 160 years.

Every day, we serve approximately 29 million people through a range of insurance and financial products. We
help people and their families pursue financial security and well-being in life, health, and wealth. We help
companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and
financial strength .

And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first.

Because everyone deserves a Guardian.

Learn more about Guardian at www.GuardianLife.com .

© Copyright 2020 The Guardian Life Insurance Company of America, New York, NY