US Medical Network Contracting Learning CoE Instructional Design Advisor at Cigna in Memphis, Tennessee

Job Description:

This position supports the design of innovative and engaging training content for our US Medical Network Contracting programs. This individual contributor partners closely with the USMNC local market teams and leadership as well as a variety of matrix partners in our Government and Solutions business unit to design and develop training for our US Medical Network Contracting teams. Recognizing the immediacy and accessibility needs for our audience, the role is responsible for identifying the best tools and design approach to bring content to life focusing on a modular, micro learning approach.

DUTIES AND RESPONSIBILITIES

• Acts as the face of the USNMC Learning CoE throughout content design and development process for large-scaled training initiatives. May oversee efforts of junior instruction design team members who are supporting these initiatives.  Acts as ongoing point of contact for sponsors and stakeholders. Gathers and influences consensus among stakeholders, managing projects from design to delivery with agreed upon milestones met and delivery date.


• Participates in the strategy setting discussions with USMNC Program Managers, internal customer representation, and subject matter experts in support of delivering the training strategy based on training roadmap and segment priorities.


• Collaborates with other functions to ensure that course materials reflect current specifications and to obtain information on new processes, IT programs and equipment.


• Designs strategic and innovative solutions for development, deployment, retention, and reinforcement including measurement of results. Tasks involve a high degree of forward planning and anticipation of needs/issues.


• Design/Develops video learning using Camtasia, Captivate, or similar programs


• Design/Develops web based learning using Articulate 360 suite of authoring tools


• Design/Develops learning job aids, interactive PDFs, digital magazines, infographics


• Utilizes skills to support design of both Instructor-led programs as well as eLearning content


• Demonstrates technical writing and script writing expertise in creating resources


• Demonstrates familiarity with Brainshark or other training platform to house and launch training


• Develops training in an Agile project environment to meet the changing needs of sales


• Mentors and train USMNC Learning CoE team members on design tools and processes


• Updates existing courses based on business needs and ongoing evaluation of training effectiveness


• Tracks participant attendance and performance using Cigna University’s learning management system or other tools

POSITION REQUIREMENTS

• Bachelor’s Degree required and/or Professional Certifications in Learning and Development considered


• Expert in the use of Microsoft Office Suite including PowerPoint, Excel, and Word


• Minimum 4 years’ experience developing visually outstanding video and ELearning programs


• High proficiency in video, screen and audio capture, editing and graphics in an instructional or training setting


• Excellent oral and written communication skills


• Working knowledge instructional design methodology


• Strong project and process management skills and ability to manage multiple projects with multiple stakeholders in fast-paced environment


• 3+ years’ experience with Camtasia, Adobe Presenter, Captivate,  Articulate Storyline, InDesign, PowerPoint, Brainshark or similar programs


• Knowledge and experience using the following methodologies-ADDIE/SAM Methodology/AGILE Instructional Design/ Design Thinking


• Experience with development of podcasts and mobile learning solutions desired


• Team player with proven ability to manage strong working relationships within a matrix organization


• Knowledge of Healthcare, Medicare Advantage or provider contracting strongly desired


• Learning Management System Administration experience a plus


• Must be willing to travel up to 25% of the time

Demonstration/Work Samples

Candidate will be required to conduct a training demonstration using original materials they have developed

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.