Job Description:

Company Summary

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

Job Summary

Essential Functions

• Resolve service issues such as work items, emails, voice messages/team rotary or other requests


• Assist contractors with information on Home Warranty policies, procedures, coverage, and non-covered items


• Maintain database information (zip codes, covered areas, address, email, phone, brand exceptions, etc)


• Responsible for contractor portal training, assisting contractors with invoice issues and payment process. Inactivate/activate contractors due to vacation or bookings while ensuring proper trade coverage. Includes summer season and holidays


• Assist Contract Recruiter Specialist in keeping all contractor documentation current, including licensing, insurance, and workers' compensation


• Contact outside technicians to service when a no tech occurs


• Follow-up with Outside Reimbursement (OSRs) to recruit as a new FA contractor


• Recruit new hires in impact areas as directed by the Supervisor and CRM. Assist with ongoing department projects and initiatives


• Responsible for weekly work order offer system reporting, compliance metrics, and ongoing discussions with contractors

Requirements

• High School Diploma or equivalent


• Must have at least 2+ years of related experience


• Strong customer service skills


• Organized and detail oriented


• Solid communication skills, both verbal and written


• Working knowledge of Microsoft Office


• Understanding of invoicing process

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401K and other great benefits like an employee stock purchase plan. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. Apply Now