Scheduler 1 / Contact Center at UT Health East in Albuquerque, New Mexico

Job Description:

Scheduler, Contact Center, Full-Time, Variable Shift, Albuquerque, NM

We are hiring a Scheduler I to join our Contact Center in Albuquerque, NM

Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community.

This Full-Time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics,doctors and advanced practice providers in a broad range of specialties and primarycare, and provides patients with exceptional health care through the support ofLovelace Health System hospitals and technology. 

Scheduler I Job Responsibilities:

• Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.


• CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.


• Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience


• Identify and resolve customer needs to achieve First Call Resolution (FCR)


• Meet/exceed established industry standard service goals and key performance indicators (KPIs)


• Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)


• Demonstrates high levels of flexibility and adaptability


• Able to answer an average of 78 – 90 calls/da
  
  

Scheduler I Education and Experience Job Requirements:

• High School Diploma or GED


• Desired: Associate's Degree in related field of study


• Medical terminology


• One (1) year of previously related experience


• Preferred: Previous medical office experience


• Preferred: Heart Saver


• Ability to type and enter data efficiently and accurately.


• Ability to work independently.


• Ability to communicate effectively.


• Knowledge of office procedures.


• Knowledge of insurance plans.


• Skilled in a variety of software applications.

Why Lovelace?

• Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.


• First for acquisition of ABQ Health Partners’ women’s health

Lovelace is a drug-free employer with smoke free campuses.