Scheduler 1 / Contact Center at UT Health East in Albuquerque, New Mexico

Posted in Other 6 days ago.

Job Description:

Scheduler, Contact Center, Full-Time, Variable Shift, Albuquerque, NM

We are hiring a Scheduler I to join our Contact Center in Albuquerque, NM

Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community.

This Full-Time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics,doctors and advanced practice providers in a broad range of specialties and primarycare, and provides patients with exceptional health care through the support ofLovelace Health System hospitals and technology. 


Scheduler I Job Responsibilities:

  • Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.

  • CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.

  • Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience

  • Identify and resolve customer needs to achieve First Call Resolution (FCR)

  • Meet/exceed established industry standard service goals and key performance indicators (KPIs)

  • Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)

  • Demonstrates high levels of flexibility and adaptability

  • Able to answer an average of 78 – 90 calls/da

Scheduler I Education and Experience Job Requirements:

  • High School Diploma or GED

  • Desired: Associate's Degree in related field of study

  • Medical terminology

  • One (1) year of previously related experience

  • Preferred: Previous medical office experience

  • Preferred: Heart Saver

  • Ability to type and enter data efficiently and accurately.

  • Ability to work independently.

  • Ability to communicate effectively.

  • Knowledge of office procedures.

  • Knowledge of insurance plans.

  • Skilled in a variety of software applications.

Why Lovelace?

  • Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.

  • First for acquisition of ABQ Health Partners’ women’s health

Lovelace is a drug-free employer with smoke free campuses.