Scheduler, Contact Center, Full-Time, Variable Shift, Albuquerque, NM
We are hiring a Scheduler I to join our Contact Center in Albuquerque, NM
Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community.
This Full-Time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics,doctors and advanced practice providers in a broad range of specialties and primarycare, and provides patients with exceptional health care through the support ofLovelace Health System hospitals and technology.
Scheduler I Job Responsibilities:
Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
Identify and resolve customer needs to achieve First Call Resolution (FCR)
Meet/exceed established industry standard service goals and key performance indicators (KPIs)
Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
Demonstrates high levels of flexibility and adaptability
Able to answer an average of 78 – 90 calls/da
Scheduler I Education and Experience Job Requirements:
High School Diploma or GED
Desired: Associate's Degree in related field of study
One (1) year of previously related experience
Preferred: Previous medical office experience
Preferred: Heart Saver
Ability to type and enter data efficiently and accurately.
Ability to work independently.
Ability to communicate effectively.
Knowledge of office procedures.
Knowledge of insurance plans.
Skilled in a variety of software applications.
Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.
First for acquisition of ABQ Health Partners’ women’s health
Lovelace is a drug-free employer with smoke free campuses.