Job Description:

Housekeeping Supervisor

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Hotel Effie was thoughtfully designed and created by its owners to welcome all guests of Sandestin Golf and Beach Resort to a new hotel experience that exemplifies genuine southern hospitality and exceptional service wrapped in comfortable luxury that feels like coming home.  

This special community offers something for everyone, from bayside activities, emerald green water, sugar-white sandy beaches, golf courses, plentiful sunshine and nights to remember during special events.  Located adjacent to the Baytowne Conference Center and nestled in the heart of the world-famous Sandestin Golf and Beach Resort, Hotel Effie Sandestin is a thoughtfully designed 250-room hotel, featuring a full-service spa, 20,000 sq. ft. of meeting space and signature restaurant by acclaimed two-time James Beard Award-winning Chef, Hugh Acheson.  The popular community of Sandestin Golf and Beach Resort readies itself to offer a new hospitality experience in 2020.

Employment Status

Full-Time

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.


• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.


• Maintain key control.


• Handle items for "Lost and Found" according to the standards.


• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.


• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.


• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.


• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.


• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.


• Assist with training of Housekeeping staff.


• Ensure completion of cleaning projects on a biannual basis.


• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.


• At least two to three years of progressive experience in a hotel or related field preferred.


• Previous supervisory responsibility preferred.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.