Service Coordinator / Dispatcher at American Air Filter Company in Phoenix, Arizona

Posted in Other 14 days ago.

Job Description:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at:

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

Key Responsibilities

  • Print all work orders for service on a monthly basis

  • Map all work orders in mapping program ( Streets & Trips) for tracking purposes

  • Enter info into the Corrigo system for specific customers

  • Create service packets daily for the service guys (10-12 service techs)

  • Update spreadsheets and maps on completed service

  • Work with Customer service to get the orders entered into SAP

  • Work with Operations to make sure service gets billed

  • Work with salespeople to schedule service

  • Work as a liaison between the customers and service techs

  • Answer customer questions regarding service schedules

  • Make sure that the service guys have what they need to complete jobs (Filters, equipment, trucks, ETC.)

  • Manage and maintain the fleet of service vehicles

  • Perform quality control on service accounts

  • Help with pulling service orders as needed

  • Experience in Safety related with our Industry

  • Experience managing large teams

  • HVAC systems

  • Logistics

  • Scheduling


Additional Requirements

  • Valid Driver License

  • Computer and math Skills

  • SAP experience is a plus

  • Experience operating Forklift, boom lift

  • Use of maintenance tools

  • Industrial Safety

  • High School Diploma

  • Must be able to multi-task.

  • Must be able to read, speak, write and understand written and verbal instructions in English to include completion of daily paperwork and forms along with basic math skills.

  • Excellent people skills

  • Excellent communication skills

  • High level of organizational skills

  • Exhibits ability to think creatively and analytically under pressure

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is required to climb ladders, work in heights, reach with hands and arms and stoop, kneel, crouch, or crawl.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.