The A&M IT Engineering team seeks a highly motivated, action-orientated Systems Engineer to join our team. As an A&M IT Engineering team member, you will provide advanced support, system deployment and maintenance, and administration of cloud, physical, and virtual computing environments across the enterprise. This position works closely with other Infrastructure, Network, Operations, Security, and Application Engineers and Developers, as well as Business Partners to implement, monitor, and maintain production and dev environments. As part of the IT Engineering team you will work closely with various team members and assist with design, maintenance, configuration, and support of IT Systems in a 24/7/365 global environment with attention to availability, performance, and security.
The Systems Engineer has one or more of the following responsibilities:
Support mission-critical systems and infrastructure, projects, and new initiatives.
Assist with administration and management of cloud environments including Azure and AWS.
Deploy, administer, and maintain servers and applications including but not limited to AD, DNS, DHCP, file and print servers, storage, production applications, virtualization, SAN, NAS, high availability, Disaster Recovery, security administration, patch management, alert notifications, user administration, operational support, as well as backup and recovery.
Solve technical challenges and tasks with automation. Focus on automating current and future processes to increase efficiency and reduce the potential for human error.
Participate in the creation of technical specifications and processes, and contribute to project planning activities.
Design and implement cloud IaaS, SaaS, and PaaS solutions in support of IT and business initiatives.
Design and implement Microsoft Active Directory and Azure AD services.
Deploy, administer, and maintain a line of business systems and applications. Test and implement software updates to ensure functionality is maintained and/or improved.
Advanced Tier 3 support for systems and applications including root cause analysis.
Advanced Tier 3 support to end-users as appropriate.
Be part of the scheduled on-call rotation.
Mentor junior members of the Deskside Support, Operations, and Engineering teams.
Assist in determining, specifying, and procuring needed hardware and software upgrades of the server environment.
Contribute to writing and maintaining documentation for technical and non-technical audiences; including systems and disaster recovery documentation.
Responsible for maintaining and following change control processes.
Design and implement new systems to support business efforts.
Coordinate, collaborate and communicate frequently with IT 3rd party service providers.
Act as the project manager and/or provide expert consultation on complex projects, is considered a top-level subject matter expert on technologies who rely on experience and expert judgment to accomplish project goals.
Perform other duties as assigned by Alvarez & Marsal management.
Education / Experience:
Bachelor's degree in computer science, related technical field, or equivalent job experience.
7+ years of IT support experience.
At least 2 years of Azure experience with a thorough understanding of the platform.
AWS experience highly desired.
At least 2 years of experience and or expert in using PowerShell to query, automate, and troubleshoot..
Candidates must have experience using Python, Bash to query, automate, and troubleshoot.
Experience with Ansible, Terraform, and other automation platforms.
Experience working with Office 365 and Azure AD.
Experience working with Cisco USC and Unity Platforms.
Virtualization technologies (ESXI, vCenter, Microsoft Hyper-V, SCVMM).
Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations.
Knowledge of modern enterprise data center operations.
Thorough knowledge of Microsoft server platforms and networking concepts including but not limited to Active Directory, Azure Active Directory, Server 2008r2-2019, Exchange 2010-2019, SQL, Group Policy, DHCP, DNS, and related technologies.
MDM and workstation configuration management tools (Intune, Microsoft Endpoint Manager, SCCM, JAMF).
A strong understanding of industry-standard security processes and procedures.
Excellent organizationaland communication skills.
Excellent customer service skills.
Ability to acquire new skills and knowledge quickly.
Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills.
Must be able to work independently.
Provide production support (On-Call).
Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes.
Must be able to pay close attention to detail and understand written and verbal instructions.
Must be able to organize and schedule work effectively.
Must be able to work well under time constraints.
Must be able to handle multiple tasks with changing priorities and communicate changes in scope and schedule to all parties concerned.
Must be able to work flexible hours, including hours beyond the normal schedule when necessary.
Must be able to maintain confidentiality.
Diversity & Inclusion
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
It is Alvarez & Marsal's policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.