Maintenance Manager at White Lodging in Wilmette, Illinois

Job Description:

Position Information
Location: Residence Inn Wilmette

Summary

Summary:
Functions as the Strategic Leader of the Engineering department. Position has overall responsibility for building and plant maintenance and protection, grounds landscaping and maintenance, guest and associate satisfaction, and the financial performance of the department. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures engineering operations meets the brand's target customer needs, ensures associate satisfaction, and maximizes the financial performance of the department. Ensures long term asset protection, assist in effectively managing capital expenditures to maximize the return on investment to the owner and White Lodging.

Responsibilities

Responsibilities:
• Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
• Ensure the property's maintenance and upkeep standards meet WL, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Carry out all reasonable requests by management
• Initiate training of new department associates on equipment and the daily functions of the property
• Delegate or coordinate shift staff duties
• Responsible for identifying and scheduling repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
• Responsible for operating various hand and power tools in a safe manner
• Follow safe working practices and conditions within your department
• Function as a member of the emergency organization team become an expert on life safety system
• Be aware of fire, safety, and protection equipment/hazards
• Responsible for completion of preventive maintenance programs on guest rooms and equipment
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected
• Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room's maintenance strategy and scheduling preventive maintenance
• Maintain tracking data check sheet and logs
• Plan and schedule corrective maintenance, and project work
• Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
• Assist in the coordination and supervision of all contracted capital projects
• Control operating costs
• Ensure all guests' complaints are handled with extreme courtesy and promptness
• Ensure work assignments are completed with no rework
• Ensure work assignments are completed with little to no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Maintain a clean and organized work area, and return tools to their proper place
• Ensure department training, self-development, and running the department to its fullest potential
• Surface issues of concern to General Manager and RDOE
• Work and communicate well with other departments
• Acts as a technical liaison to all other departments
• Ensure service requests are followed up on and completed as described in WLW
• Review and evaluate utility reports with input on energy conservation
• Ensure an adequate supply of spare parts in inventory
• Coordinate preventative maintenance system according to SOP's
• Monitor and perform test systems as necessary, be fully informed of the system operation and to handle emergencies involving the systems
• Have a working knowledge of fire sprinkler and emergency power systems
• Observe energy and utilities usage in the resort and on the grounds
• Look for ways to conserve energy and report any ideas to the Engineering Management
• Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
• Act as quickly and responsibly as possible to return the building to its normal operating status
• Inform Engineering Management of any such emergencies
• Read, log, track and interpret readings from meters, gauges and other measuring units
• Maintain a thorough log of each day's activities and problems that occur and ensure this information is passed on to other shifts
• Assist in preparing annual budgets
• Complete PMworks tasking and reporting
• Maintain the White Lodging Way calendar for success and communicate such and submits copy to RDOE
• Respond to work orders and requests, and document all work in the defect log
• Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
• Complete weekly ENG/General Manager accountability review; submits copy to RDOE
• Follow up on outstanding issues
• Implement White Lodging Way for Engineering
• Train, motivate, and develop property staff in the White Lodging Way of operating properties
• Communicate effectively with customers, co-workers, and supervisors
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
• Communicate timely, clearly, and effectively to all stakeholders

Other information

SKILLS
• Demonstrated ability to effectively communicate and teach engineering best practices to management and property operations staff
• Competent in the use of computer based systems, including PMworks
• Experience with Microsoft Word, Excel, and Outlook a plus
• Familiarity with White Lodging accounting, CAPEX, contract, and property management systems a plus
• Certified Pool Operator or able to be certified within six months
• Licenses or certifications in specific trade a plus
• Subject matter expert on White Lodging Way for Engineering
• Ability to consistently support and execute White Lodging programs, policies, standards, and procedures in existing Select Service properties
• Ability to effectively motivate and train existing and new employees in the White Lodging Way of Engineering Operations
• Excellent at managing priorities, heavy workloads, and substantial job related task
• Ability to listen and to actively comprehend what others are saying
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions
• Possess the ability to read and use blueprints, diagrams, operations manuals and manufacturer's specifications
EDUCATION/EXPERIENCE
• High school diploma or equivalent
• Progressive experience in hospitality Engineering or Facility Management, with at least three years of experience