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Wealth Management Mortgage Digital Product Director at JPMorgan Chase Bank, N.A. in Downers Grove, Illinois

Posted in General Business 8 days ago.

Type: Full-Time





Job Description:

Mortgage Digital Product Director

The Mortgage Digital Product Director is a transformation leader for the Private Bank Mortgage business. This role is responsible for overseeing a team of professionals tasked with defining a product vision, building analytically supported business cases, aligning with senior stakeholders, and flawlessly executing the enhancement roadmap for client and front office facing users. The Digital Product Director will act as a conduit between operations and technology teams and will interface with line staff, operations managers, business partners and senior leadership across both front and back offices. The ideal candidate will have a proven track record of using technology and process optimization to drive transformational improvements in client experience, compliance and operational efficiency.

Primary Responsibilities


  • Develop and implement a strategic vision for the future state of PB Mortgage front office operations, leveraging digital innovation
  • Lead competitive research, perform data driven analysis and ensure structured problem solving with senior stakeholders to identify and shape transformation opportunities and recommendations
  • Translate the target state design into discrete and well scoped initiatives with robust business cases, tracking initiative KPIs to realize benefits
  • Provide direct management and/or oversight to multiple workstreams across product and tech development
  • Partner with business and technology leads across AWM to progress the transformation agenda and maximize the investment value of related initiatives
  • Update leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
  • Ensure use of intelligent automation tools across the platform to drive business developed efficiencies that are not reliant technology resources
  • Drive improved Client experience across the full PB Mortgage journey

Minimum Qualifications:


  • Prior experience driving business operating model change, design thinking, digital transformation, and technology innovation, with proven success contributing to complex, large scale initiatives
  • Experience managing transformation initiatives end-to-end, delivering business objectives through design, systems implementation and operating model / process change
  • Proven ability to manage multiple workstreams of a large scale programs with complex interdependencies and multiple stakeholders
  • Strong knowledge of agile project delivery methodology, with demonstrated ability to optimize team performance
  • Experience in re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
  • Strong presentation and communication skills - ability to articulate and tell a story to senior leadership
  • Expertise in data analytics / data mining techniques and leveraging them to drive transformation objectives
  • Significant experience directly managing teams as well as influencing teams across the organization to achieve results. Demonstrated talent to coach / mentor / train others in the organization to raise the performance bar
  • Demonstrated use of intelligent automation tools like Automation Anywhere, Alteryx, Xceptor and Signavio
  • 8+ years of experience in financial services, consulting, technology or related discipline
  • BS/BA or equivalent in a relevant field of study

Preferred Qualifications:

  • Exposure to and/or relationships with industry leading FinTech companies
  • Experience within the Mortgage industry, including an understanding of front office activities like lead generation/nurturing, Client contact strategy and the Client application process
  • Master's degree in a relevant field of study
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans