This job listing has expired and the position may no longer be open for hire.

CB Middle Office Transformation Exec Director at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Posted in General Business 7 days ago.

Type: Full-Time

Job Description:

CB Middle Office Transformation - Executive Director

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking delivers extensive industry knowledge, local expertise and seamless global capabilities to clients-including corporations, municipalities, financial institutions, real estate investors and owners, and not-for-profit organizations-with annual revenue generally ranging from $20 million to $2 billion. We offer a comprehensive set of financial products and services including credit, asset-based lending, real estate finance and treasury. We also provide clients with access to investment banking and asset management services.


  • This position is for an executive to drive transformation agenda for all Middle Office operations across Commercial Bank (CB)
  • CB Middle Office is defined as all operations focused providing an exceptional Client Experience from Client On-Boarding through our Customer Service process
  • This role reports directly to the Head of CB Middle Office Transformation


  • Drive the implementation of strategic vision for future state of Middle Office operations and capabilities
  • Perform data driven analysis and problem structuring with senior stakeholders to identify and shape transformation opportunities and recommendations
  • Provide oversight to multiple workstreams across product and tech development
  • Translate the target state design into discrete and well scoped initiatives with robust business cases, and tracking initiatives to realize benefits
  • Partner with business and technology leads across CB to progress the transformation agenda and maximize the investment value of related initiatives
  • Update leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
  • Manage direct resources for program execution and readiness while matrix-leading functional contributors in content domains


  • Prior experience driving business operating model change, design thinking, digital transformation, and technology innovation, with proven success contributing to complex, large scale initiatives
  • Experience managing transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change
  • Proven ability to manage multiple workstreams of a large scale programs with complex interdependencies and multiple stakeholders
  • Ability to work well in cross-functional teams while coaching and developing other team members
  • Experience in re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
  • Strong presentation and communication skills - ability to articulate and tell a story to senior leadership
  • Expertise in data analytics / data mining techniques and leveraging them to drive transformation objectives
  • Significant experience directly managing teams as well as influencing teams across the organization to achieve results. Demonstrated talent to coach / mentor / train others in the organization to raise the performance bar
  • Demonstrated understanding and knowledge of the CB businesses, products and operations
  • ED level, 10+ years of experience in financial services, consulting, technology or related discipline
  • Candidates selected will be expected to walk through deliverables developed by them for prior transformation programs, and articulate how the best practices will apply to this role
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans