Posted in General Business 14 days ago.
About Best BuyBest Buy is one of the largest multi-channel consumer electronics retailers in the world with stores in the United States, Canada and Mexico. Best Buy has more than 1 billion visitors on bestbuy.com and 600 million visitors in our US stores annually. We have twice landed on the 2019 Forbes Best Places to Work -- for Women and for New Grads – and are consistently rated one of the Best Places to Work for LGBTQ equality by the Human Rights Campaign Foundation. With a strong commitment to Diversity and Inclusion, you can connect with, and engage in, a large variety of communities at Best Buy.
The Experience Design Team is a well-established team positioned within the Customer Office driven by customer obsession and grounded in customer research. Our work is diverse and impacts the larger customer experience in a variety of ways including designing for web views, the app, retail, in home, communications and voice. We are a group of highly collaborative design professionals located in Richfield and Seattle who partner across our discipline as well as with product management, front and back-end engineers and business partners. The large amount of traffic in our digital spaces and customer visits to our stores allows us to consistently measure the impact of our experiences on customers and the business. People enjoy working at Best Buy and find it’s a place to have fun, be challenged and grow professionally and personally!
As a Senior Experience Designer on the Attach team you will work with a highly collaborative team of experience designers, writers, researchers, strategists, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints.The Attach team sits in a unique position to build and foster customer relationships with Best Buy and does so by prioritizing and optimizing that relationship throughout the entire digital customer journey from discovery through ownership and enjoyment. The Senior Experience Designer role plays a central role in the promotion of Human Centered Design and Service Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, and advocates for continuous improvement of experiences for our customers. This is also a great opportunity for an individual who wants to contribute to leadership and mentorship for a growing team of multidisciplinary experience design professionals.
Best Buy’s culture is inclusive. We reflect our customer base and the population of the communities in which we serve. At Best Buy, we include people from all backgrounds and identities, and we’ll maintain open communication about our goals, opportunities and challenges.
Our Inclusion and Diversity outcome is to foster an inclusive culture that embraces our differences and provides employees an environment where they can bring their whole selves to work.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.