Project Manager - Global Delivery Office at Cigna in Memphis, Tennessee

Posted in General Business 3 days ago.

Type: Full-Time

Job Description:

Job Description:

Project Managers in Cigna Global Health Benefits act as the single point of accountability to plan, direct and coordinate medium to large scale, moderately complex projects to ensure that goals and objectives are accomplished with high quality, within established time frames and budget and meet customer and/or business needs. Serve as the primary interface to business and technology regarding functionality and processes and is responsible for coordination between the business and IT.

Directs multiple teams of business consultants involved in the evaluation of business requirements or may direct a broad range of functions in support of policy/process improvement activities in a matrix environment. Leads and manages cross-functional process improvement projects and company-wide improvement initiatives. Identifies, suggests, and implements best practices to facilitate best solutions and methods that will optimize processes in all business areas.

Major Duties and Responsibilities:

  • Determine the project approach, staffing, responsibilities and schedule

  • Set project objectives

  • Complete cost/benefit analysis

  • Manage scope and scope change requests

  • Plan and direct schedules and budgets

  • Track projects against milestones

  • Monitor projects from initiation through delivery and monitor for continuous improvement

  • Partner with (business/technical) Project manager to deliver project

  • Develop and manage project governance including steering committee meetings, sponsor meetings, project team meetings, status reports etc.

  • Project Communications including project education and marketing, Ensure that all requirements, project plans and changes to commitment are communicated to all affected team members

  • Identify and develop contingency plans to mitigate and address risks, implement change management activities when necessary

  • Take responsibility for benefits realization as well as meeting milestone and budget targets

  • Develop and execute implementation, change and transition plans

  • Administratively close out projects, conducting post implementation review, benefits review, lessons learned, publishing information and implementing improvement opportunities

  • Manage relationships and coordinate work between different teams at different locations

  • Responsible for assembling a project team

  • Define team member roles and expectations

  • Assign and monitor work of team members and provide timely guidance and feedback( matrix reporting)


  • Bachelors Degree required. PMP certification preferred

  • 3-5 year cross functional, cross-disciplinary project management and business analysis experience

  • Exemplary Project Management skills including scope management, issue / risk management, capacity planning, project scheduling and tracking documents

  • Extensive knowledge and expertise in the use of project management methodologies and tools

  • Experience developing and managing project plans; proficiency with Microsoft Project

  • Experience facilitating large user workshops

  • Experience managing complex projects

  • Experience with process improvement preferred

  • Knowledge of Change Management Techniques

  • Knowledge of Business Readiness Activities

  • Knowledge of Testing execution with focus on Business-involved testing and UAT

  • Basic knowledge of CIGNA products, systems, functions(and business units), marketing and/or service policies and procedures is preferred but not required

  • Microsoft products including MS Project, Excel, Word, Access and Power-Point

  • Ability to recognize and communicate potential issues impacting the organization

  • Effectively applies consultation skills to solve problems independently

  • Persuasive, collaborative business acumen with the ability to foster collaboration, drive the business leads strategically and influence others

  • Naturally curious with strong analytical and problem solving skills

  • Health Care and Insurance background a plus

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.