Operations Supervisor - 2nd shift at DHL eCommerce in Avenel, New Jersey

Posted in Admin - Clerical 9 days ago.

Job Description:

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: New Jersey, Avenel (EW2EC)


The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

  • Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
  • Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
  • Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
  • Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees' attendance and time management.
  • Conduct performance reviews, coach and train direct employees.
  • Monitor and ensure that all facility equipment is working correctly and meeting production standards
  • Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies
  • Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
  • Recommend measures to improve production methods, working conditions, and increased efficiencies
  • Oversee safety activities to include ensuring compliance with DHL's safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
  • Supports HR Business Partner in the recruitment and interview process of new hires.
  • Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
  • Perform other related duties as assigned.


  • Bachelor's degree in related field
  • Understanding of Small Parcel Logistics
  • Knowledge of and experience in improving operations quality and safety programs
  • Experience in implementing and applying process improvement tools such as 5s
  • Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

  • HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience
  • 2 years' experience working in a distribution/mail/ or similar environment.
  • Knowledge of operations quality and safety programs

  • Strong leadership and organizational skills.
  • Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
  • Excellent oral and written communication skills including ability to adapt to various audiences
  • Strong analytical and problem solving and skills
  • Proficient in MS Word, Excel, and Power Point

  • Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
  • May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).
  • Frequently walk throughout the warehouse to supervise employees.