Tier I Technical Support Representative at Motorola in Allen, Texas

Job Description:

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Tier I Technical Support for Dash Cameras, Body Cameras and related Softwares.

Job Description

• The Representative is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.




• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.




• Additionally, they will communicate actively with other departments detailing specific customer's issues.




• Answer Inbound Technical Support Calls (about 30 to 40 calls/day)




• Track and resolve issues




• Interface with Tier 2 on customer issues and comments




• Help Maintain online Knowledge Base




• Provide Technical Assistance to Regional Sales Managers daily




• Answer after hours calls from customers




• Customer Advocate




• After hours




• Install bay/ TS trips (Optional)




• Additional projects from manager or lead

Basic Requirements

Demonstrated inbound Call Center experience (1 -2 years' experience)Previous technical support/engineering/troubleshooting experienceMinimum High School degree.A+ Certification

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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