Part-Time Representative, Consumer Relations at The J.M. Smucker Company in Columbus, Ohio

Job Description:

TITLE

Part-Time Representative, Consumer Relations

LOCATION

Working Remote

REPORTS TO

Team Leader, Consumer Relations

KEY RESPONSIBILITIES

• Responsible for receiving inquiries and complaints from consumers through various communication methods, determining the nature of the contact, and providing the proper timely response


• Assist consumers by utilizing effective decision-making skills on a case-by case basis


• Must successfully handle difficult or sensitive issues with consumers by exercising tact, patience, and professionalism at all times


• Ability to meet quality and quantity department standards


• Advise management of consumer contacts that could potentially result in legal or media involvement


• Screen consumer contacts for potential product defects and report production related problems as required


• Research information needed to answer consumer contacts


• Demonstrate business writing skills when composing consumer responses


• Perform data input in a highly accurate and timely fashion for all consumer contacts


• Develop and maintain a comprehensive knowledge of company brands and products


• Authority to handle consumer claims and reimbursement eligibility up to $50

SELECTION CRITERIA

Education

• Bachelor's Degree required

Experience

• Excellent communication skills, both oral and written, as well as active listening skills


• Strong problem-solving and decision-making skills and conflict resolution abilities


• The ability to balance consumers' needs and company requirements in a professional and courteous manner

Other

• Excellent communication skills, both oral and written, as well as active listening skills


• Strong problem-solving and decision-making skills and conflict resolution abilities


• The ability to balance consumers' needs and company requirements in a professional and courteous manner


• Ability to work remotely


• Must be able to work part time (Monday through Friday 11AM-3PM)

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