Patient Service Representative (PSR) - Women's Health at MaineHealth in North Conway, New Hampshire

Job Description:

Summary

The Patient Service Representative (PSR) is an integral part of the Women's Health team, providing exceptional service to patients, and supporting care team members in providing a positive patient experience. We are seeking a friendly, welcoming person with strong patient service and office technology skills to join our outstanding team!

Position Summary

• Primary duties include answering incoming calls, scheduling patient appointments, placing appointment reminder calls to patients, checking in/out patients, collecting copays, completing end of day report, processing referrals, distributing incoming correspondence, ordering supplies, and other duties as assigned.


• This is a fast-paced, friendly work environment, often with multiple tasks to complete at once. Ability to prioritize tasks is essential. Must be friendly and helpful, with a focus on patient experience.


• Part time, benefit eligible position; 24-hours per week Monday-Friday.


• Exceptional benefit package including medical, dental, vision, life/disability, paid time off, paid family leave, retirement, tuition assistance, and more!

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• 
  Education: High school diploma, general education degree (GED) or equivalent is preferred.


• 
  License/Certifications: None required.


• 
  Experience: Prior medical office experience preferred.


• Ability to maintain confidentiality is a must.


• Exceptional communication skills with patients and providers, both in-person and on the phone.


• Ability to maintain professionalism in stressful situations.


• Secretarial/business skills preferred.


• Proficiency in Microsoft Office software is highly desired.


• Detail-oriented and able to work independently and as part of a team.


• Excellent grammar, writing skills, decision-making, and organizational skills are essential.


• Familiarity with medical terminology is essential.

For more information on career opportunities at Memorial Hospital, contact Beth Carpenter, Senior Recruiter/Talent Acquisition Partner at emcarpente@mainehealth.org or (603) 356-4939.