Job Description:
Description
SHIFT: Evenings (rotating weekends)SCHEDULE: Full-time
Switchboard Operator
Communications Department
Full Time, Evening Shift, 0.8 FTE
Lawnwood Regional Medical Center
Fort Pierce, FL
Facility Description:
Lawnwood Regional Medical Center & Heart Institute is a 380-bed acute-care hospital offering a full range of services. Lawnwood is home to the most experienced Heart Institute on the Treasure Coast providing interventional and therapeutic care, including open-heart surgery. Other hospital services include adult and pediatric emergency services, labor/delivery and birthing, pediatrics, orthopedics, oncology, nuclear medicine, diagnostic services, as well as inpatient and outpatient surgical services.
Lawnwood is designated by the Joint Commission as a Certified Primary Stroke Center. The Physical Rehabilitation Center is CARF accredited and we are designated a Level II Trauma Center by the Florida Department of Health and verified by the American College of Surgeons. We also offer a freestanding ER in Vero Beach providing emergency treatment for adults and children closer to home. Additionally Lawnwood offers the area’s only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit (PICU). At Lawnwood patients come first – no matter what! We invite you to work in a fast-paced environment with a team of top healthcare professionals while enjoying a culturally vibrant, yet laid-back quality of life centered on Treasure Coast beaches, boating, fishing, community and the outdoors.
Benefits:
We offer a generous benefits package, including:
- Tuition Reimbursement
- 401k Match
- Medical Plan Options, Dental & Vision
- Employee Stock Purchase Program
- Reimbursement & Flexible Spending Accounts
- Dependent Scholarship Program
- Clinical Certification Support & Bonuses
- Paid Community Service Days
- And more!
Being a part of HCA Healthcare, we provide unprecedented career opportunity including the ability to move within more than 250 hospitals and freestanding surgery centers located in 21 states and the United Kingdom.
Position Description:
The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. Duties Include but are not limited to:
- Answers multiple incoming telephone lines
- Obtains necessary information and transfers calls to correct extensions
- Provides information to callers as appropriate
- Performs overhead paging
- Monitors all alarms located in PBX and notifies appropriate personnel, as required
- Responds quickly and accurately to emergency situations as required, remaining calm.
- Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
- Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
- Assist with maintaining cleanliness, safety and security of the PBX area.
- Maintains confidentiality, security and integrity of patient and organizational data.
- Ensures release of information is consistent with all privacy policies.
- Orients and mentors new staff members.
Qualifications
High school diploma, GED or related experience strongly preferred
Experience in customer service position
Previous PBX experience in a medical setting is desirable
Ability to perform calmly, competently and quickly in emergency situations
Customer service abilities
Ability to perform work that requires frequent standing, bending, reaching and some lifting
Notice
Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.
For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.
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