The Tesla Advisor consistently
delivers on an incredible educational, immersive, and exciting experience to all
of our current and future customers as well as create a memorable experience
for our customers on delivery day. They constitute Tesla's front line and are
our brand ambassadors, supporting our mission to accelerate the world's
transition to sustainable energy.
As a Tesla Advisor, you will support
customers from the moment they walk into our showrooms to learn about Tesla
through to their delivery day experience. We've created one of the most
innovative vehicles ever made, and you will help deliver an equally innovative
buying and delivery experience.
To succeed at Tesla, you must be
energetic, highly organized, and hard working. You should have a passion for
sustainable energy and the ability to create exceptional client experiences.
While individual contributions will be recognized, teamwork is essential to
achieve the highest level of success. We will reward team players who help
others succeed and empower the team around them.
Responsibilities
Engage walk in guests promptly, personally and
with the goal of opening the conversation and ensuring they feel welcome
Excite, engage and educate prospective
customers and current owners through calls, emails or text and outbound events
to educate them about Tesla's product offering and answering questions
Help Tesla maintain a healthy sales pipeline
by collecting customer contact information and scheduling and copiloting Test
Drives for individuals who exhibit purchase intent or potential
Actively contribute to the achievement of
monthly sales and delivery targets by achieving and exceeding individual Sales
and KPI targets
Effectively present and sell and support the
delivery and installation the entire Tesla eco-system
Provide the highest level of customer service
throughout the full sales and delivery cycle & installation process, as
well as continued support throughout ownership
Prepare, stage, and charge customer vehicles
in advance of their scheduled delivery appointment
Educate new owners by conducting a
comprehensive vehicle orientation, tailored to the individual customer's needs
and comfort level
Execute customer documents on delivery day
Demonstrate a mastery of all Tesla products
and services. Keep up with EV industry trends and local incentives
Conduct direct deliveries from Delivery
Centers to customer homes
Perform additional responsibilities as
assigned to meet business needs
Requirements
At least 1+ year of sales experience with
proven track record to meet or exceed goals
Positive, enthusiastic and passionate about
the changes in the personal transportation industry
Ability to understand and convey business
issues and technical concepts
Strong sense of team mentality and reliability
Great attention to detail with strong organization
and communication skills
Ability to work evening hours, weekends and
holidays in a retail environment
Ability to obtain appropriate state licensing,
where applicable
Must be at least 18 years of age and maintain
a valid driver's license and an acceptable and safe driving record
Must be able to successfully pass a
pre-employment background check