Johns Hopkins HealthCare (JHHC) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHC is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHC has become a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, Johns Hopkins HealthCare is actually doing it. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for the members and communities we serve. If you are interested in improving how healthcare is delivered, join the JHHC team.
Position Summary:
The Instructional Designer will create instructor-led content, online learning modules, user guides, and other supporting materials while following the established instructional design process (ADDIE). The Instructional Designer will use strong interpersonal, written, and visual communication skills to bring together text, images, video and audio to communicate and educate our employees.
Task requirements for position:
Specific skills include:
Designs, develops, implements, and evaluates training initiatives to include systems training, operational updates, and staff development courses. Training modalities include ILT and eLearning.
Fundamental project management is necessary and expected to track the full lifecycle of course development.
Works with the team to research and document all changes to system, process, procedure and policies.
In-services are developed when appropriate.
Collaborates with training colleagues and SMEs to ensure training material is current and effective.
Demonstrates familiarity with Instructional Design and courseware development principles.
Strong PC skills; including: Word, PPT, SnagIt. Prefer experience in some or all of the following: Storyline, Camtasia, Captivate (but will train the right person).
Desire to continuously learn new features of development tools and software.
High attention to detail.
Ability to prioritize and meet deadlines in a fast-paced department with shifting priorities.
Requirements:
Education:
Knowledge of theory and practice of instructional systems development, adult learning, principles of distance education, training and development, training implementation, and learning facilitation generally acquired through Bachelor's Degree in education, communications, organizational development, or related field.
B. Knowledge:
Must have in-depth knowledge of different approaches to adult learning.
Strong written and verbal English grammar, spelling, punctuation, usage & pronunciation.
Knowledge & application of adult learning principles
Ability to develop workflows and business procedures
Strong interpersonal skills in both stakeholder interactions and team interactions and a willingness to interact with subject matter experts on a regular basis.
Experience taking, creating, or administering online synchronous training
Microsoft Word: basic text formatting functions, tables, bullets and numbering, hanging indents, inserting graphics, tracking changes, accepting comments and changes.
Microsoft PowerPoint: basic text formatting, tables, master layouts, text and title placeholders, entering slide notes; ability to use graphic design features to create screen layouts.
Experience developing instructor-led training
C. Skills:
Work requires skill in designing and developing learning, precise oral and written communications, developing and writing training design documents, writing storyboards, conducting training needs analyses, and using all aspects of instructional design (analysis, design, development, implementation, and evaluation). Work requires excellent teamwork, interpersonal and communication skills to allow incumbent to interact effectively with all levels of personnel; demonstrated ability to communicate clearly, and cooperate with other staff to achieve overall organizational objectives. Must have a relatively high level of analytical ability to evaluate programs for impact and effectiveness, and identify problem areas. Detail oriented.
D. Required Licensure, Certification, Etc.:
Certifications as required to administer and facilitate selected training programs and assessment instruments.
E. Work Experience:
Work requires three years of progressively related experience. Demonstrated full-cycle of instructional design experience to include: analysis, design, development, implementation and evaluation. Must have experience developing training modules in a business setting. Basic project management skills.
F. Machines, Tools, Equipment:
Must operate PC, general office, and AV equipment.
Dimensions:
A. Budget Responsibility:
Makes cost-conscious decisions regarding purchase recommendations. Considers cost effective alternatives.
B. Authority/Decision Making Level:
Works with Director to make decisions on all issues related to training. Independently organizes and prioritizes work to meet changing priorities. Makes decisions within the scope of authority and established guidelines.
C. Supervisory Responsibility:
Assigns work and provides guidance and direction to others as appropriate.
Problem Solving:
Work requires incumbent to be capable of accurately diagnosing performance gaps and thinking strategically to resolve underlying problems. Must be able to compile information and design and document training solutions to meet client training needs.
Information Management:
Must be able to draw conclusions from data, track trends and determine solutions. Must be able to understand and interpret instructional methods and produce training manuals, documentation and resource materials. Administer learning assessment and diagnostic tools.
Working Conditions:
Works in normal conditions where there are no physical discomforts due to dust, dirt, noise and the like. Work frequently produces a high level of mental/visual fatigue due to attention to detail and adherence to deadlines. Work frequently produces a high level of physical fatigue due to standing for multiple hours when facilitating training sessions.
Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.